Surety Bond Account Manager

TIS Insurance Services; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Mon-Fri Schedule

Disability Insurance

Job summary

TIS Insurance Services seeks an experienced Surety Bond Account Manager to oversee bond accounts, coordinate issuance and renewals, and maintain precise financial records. The role emphasizes strong knowledge of bond terminology, markets, and underwriting practices to guide diverse clients.

You will manage certificates, statements, and reports, support underwriter meetings, and ensure timely documentation. Proficiency with MS Office and common bond software is expected.

Qualifications

• High school education or equivalent is required; college degree is a plus.
• Experience in insurance is preferred and helpful.
• Licensing may be required; ability to obtain licenses as needed.

Responsibilities

• Provide superior customer service to clients and surety companies, maintaining relationships and clear communication.
• Request and maintain up-to-date financial statements, credit lines, certificates, and reports.
• Set up and maintain electronic files for bonds and financial records.
• Attend meetings with underwriters or clients as requested.
• Prepare indemnity agreements and follow up for timely receipt.
• Process bonds, invoices, and communications using underwriting guidelines.

Skills

Communication skills

Customer service

Organizational skills

Independent work

Education

High School Diploma or GED

College degree preferred

Tools

AMS360

ImageRight

ERLON

Job description

Job Description

The Surety Bond Account Manager manages surety bond accounts, coordinates bond issuance and renewals, maintains accurate financial and account records, and provides responsive service to clients and surety companies. Success in this role requires in-depth knowledge of bond terminology, surety markets, and underwriting practices to provide sound guidance to a diverse client base. The ideal candidate is reliable, self-motivated, detail-oriented, and highly organized, with the ability to prioritize effectively.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• Mon-Fri Schedule
• Disability Insurance

Responsibilities

• Provide superior customer service (clients and surety companies) by maintaining relationships, managing expectations, and professional communication that is friendly, timely and clear.
• Request from client and maintain up to date information pertaining to financial year end statements, interim statements, bank lines of credit, insurance certificates, work in progress reports and personal financial statements.
• Set up and maintain files for all bond and financial files in electronic forms.
• Participate in underwriter and/or client meetings with agents, as requested.
• Prepare indemnity agreements/applications and follow up with client for timely receipt.
• Process bonds, invoices, incoming mail, email, phone, and fax requests by using sound judgment of underwriting guidelines.
• Seek underwriter approval on bonds where lines of authority are not in place or bond needs are outside of authority granted.
• Manage renewal of all miscellaneous surety bonds and contract surety bonds.
• Help keep accounts receivable under 60 days. Monitor this on a regular basis. Contact client for payment where necessary.
• Assist agent as directed.

Requirements

• High school degree or equivalency; college degree preferred
• Previous related insurance work experience
• Previous knowledge of commercial surety insurance industry is a plus
• Current applicable license preferred. If not currently held, the ability to obtain licenses as required by State Department of Insurance and the ability to participate in seminars or other training to maintain license(s).
• Strong communication and interpersonal skills; excellent customer service and organizational skills
• Self-starter with the ability to work well independently yet function as part of a team
• Ability to maintain strong client relationships, problem solve, and document follow up
• Proficiency working in Microsoft Office (Word, Excel, and Outlook)
• AMS360, ImageRight, and ERLON software experience preferred