Surety Account Lead: Client Relations & Bonds

Aon plc; Scottsdale (AZ); Presencial; USD 75 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO & holidays

401(k) with match

Health & wellness programs

PeopleFirst culture

Resumo da oferta

AON PLC is seeking a Surety Account Manager (Processor Team Lead) to oversee client relationships and the Surety Processing team. You will ensure accurate issuance, renewals, and servicing of bonds while driving operational excellence and staff development.

You will lead workflow, quality control, and liaison with carriers and internal partners, while maintaining compliance and delivering exceptional service in a fast-paced environment.

Qualificações

• Associate's degree or equivalent experience required; Bachelor's preferred.
• 3+ years in insurance, including surety account management.
• Leadership or team lead experience preferred.

Responsabilidades

• Develop and maintain relationships with clients, surety carriers, producers, and internal partners.
• Lead review of bond proposals, renewal information, and carrier documents for accuracy.
• Oversee day-to-day Surety Processing operations, workflow distribution, and QA.
• Provide guidance and mentorship to surety processors and staff development.
• Monitor service standards and ensure timely bond issuance, renewals, and endorsements.
• Maintain client records, bond schedules, policy information, and documentation.
• Coordinate issuance of new and renewal bonds, including related transactions.
• Address client service issues, billing inquiries, and collaborate with carriers.

Conhecimentos

Leadership

Client relationships

Communication

Bond knowledge

Problem solving

Analytical thinking

Mentoring

Formação académica

Associate's degree or equivalent

Bachelor's degree preferred

Ferramentas

Agency management systems

Carrier portals

MS Office

Descrição da oferta de emprego

Posting Description

Surety Account Manager, Processor Team Lead

Summary

The Surety Account Manager is responsible for managing client relationships, overseeing surety account service activities, and providing leadership and direction to the Surety Processing team. This role serves as the primary point of contact for clients, carriers, and internal stakeholders while ensuring the accurate and timely issuance, renewal, and servicing of surety bonds. The Surety Account Manager drives operational excellence through workflow management, quality control, staff development, and process improvement while delivering exceptional client service and maintaining strong carrier relationships.

Essential Duties and Responsibilities

• Develop and maintain strong relationships with clients, surety carriers, producers, and internal business partners.
• Participate in client meetings and provide consultative support regarding bond programs, renewals, and service needs.
• Lead the review of surety proposals, bond documentation, renewal information, and carrier source documents for accuracy and completeness.
• Oversee the day-to-day operations of the Surety Processing team, including workflow distribution, prioritization, and quality assurance.
• Provide guidance, training, and mentorship to surety processors to support performance, productivity, and professional development.
• Monitor departmental service standards and ensure timely completion of bond issuance, renewals, endorsements, cancellations, and reinstatements.
• Manage and maintain client records, bond schedules, policy information, and supporting documentation within agency management systems and carrier portals.
• Review and approve bond requests, renewal processing, invoices, finance agreements, and related surety transactions.
• Coordinate the issuance of new and renewal bonds, including bid, performance, payment, maintenance, and miscellaneous bonds.
• Track bond renewals and ensure all required documentation and billing information is processed accurately and within established service timelines.
• Address client service issues, billing inquiries, and bond-related concerns while collaborating with carriers and internal departments as needed.
• Assist with process development, workflow enhancements, and operational efficiency initiatives to improve overall team performance.
• Maintain compliance with agency procedures, carrier requirements, and regulatory guidelines.
• Support special projects and departmental initiatives as assigned.

Knowledge, Skills, and Abilities

• Strong knowledge of surety bonds, bond administration processes, and surety industry practices.
• Demonstrated leadership skills with the ability to motivate, coach, and develop team members.
• Excellent verbal and written communication skills.
• Strong client relationship management and customer service skills.
• Ability to make sound independent decisions and exercise professional judgment.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Exceptional attention to detail and commitment to accuracy.
• Ability to collaborate effectively with clients, carriers, producers, and internal teams.
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Experience working with agency management systems and carrier platforms preferred.
• Ability to adapt to changing priorities, processes, and technology.

Education and Experience

• Associate's degree or equivalent experience required; Bachelor's degree preferred.
• 3+ years of insurance industry experience, including surety account management, surety operations, or related client service experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Experience managing bond issuance, renewals, and surety servicing activities preferred.

Certificates, Licenses, and Registration

• Property & Casualty Insurance License required or obtainable within 30 days of hire.
• Surety-specific industry designations or advanced insurance certifications are a plus.

What we Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is$75,000.00 – $85,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.#LI-NG1