SUPV - SLOTS/DUAL RATE SHIFT MANAGER

Hard Rock International (HRI); Atlantic City (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in the gaming industry seeks a Slot Shift Manager to oversee Slot operations in Atlantic City. This role includes supervising staff, ensuring compliance with gaming regulations, and enhancing customer service. Candidates should have prior casino experience, strong leadership skills, and must be able to ensure the security and integrity of casino property.

Benefits

Medical, Time Off and Retirement benefits

Free Meals and Uniforms

Discounts at Hard Rock properties

Participation in the annual bonus program

Training and Leadership development programs

Wellness programs

Recognition programs

Qualifications

• Minimum one year of experience as a Slot Attendant or Slot Technician preferred.
• Experience in a high volume casino environment preferred.
• Must have a KEY license or be able to obtain one.

Responsibilities

• Monitor daily jackpot and machine malfunctions transactions.
• Supervise Slot attendants on assigned shift.
• Handle employee and customer complaints and disputes.

Skills

Customer Service

Supervision

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Overview

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.

BENEFITS INCLUDE:

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay $50,000 as Supervisor and $65,000 as Shift Manager

Responsibilities

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Responsible for supervising Slot attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
• Ensures compliance with all gaming regulations.
• Coordinates and participates in Slot special event functions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

SHIFT MANAGER

• • Responsible for enforcement of all departmental rules, policies, and regulations.
  • Responsible for accountability of all issued and non-issued Slot keys and equipment.
  • Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
  • Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
  • Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
  • Responsible for direct-line communication with Slot Departmental staff.

Qualifications

• High School diploma or Equivalent preferred.
• Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
• Must have a KEY license or be able to obtain one

#indeedAC