Supv Security

InterContinental Hotels Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking a Security Officer in Nashville, TN to patrol all hotel areas, monitor cameras, and ensure safety and security for guests and staff. Responsibilities include inspecting doors, assisting guests, and documenting incidents for management and legal compliance.

The role requires a high school diploma and at least one year of security experience, fluency in English, and CPR/First Aid certification. Overtime and non-exempt status apply; uniform and training are provided.

Qualifications

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Patrol assigned areas, monitor surveillance cameras, and check for unauthorized persons or vehicles.
• Coordinate towing of vehicles, secure doors, assist guests with room access when needed.
• Record incidents and report to management; assist in investigations and safety procedures.
• Escort staff and guests to vehicles and ensure safety in all hotel areas.

Skills

Fluent English

Security experience

CPR/First Aid training

Communication skills

Education

High school diploma or equivalent

Job description

Your day to day

• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards. This may include and is not limited to:
  • Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions.
  • Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
  • Ensuring all guest room doors are secured and assist guests with room access and moving/removing guest possessions or inventory if required.
  • Escorting staff and guests to their car if requested.
  • Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee timecards as they arrive/leave the property.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance with guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance with company and hotel policies and procedures.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, Insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
• Perform other duties as assigned, such as may handle deliveries received during non-business hours.

Qualifications and Requirements:

High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires the ability to perform the following:

• Carrying, lifting, pushing, and/or pulling items weighing up to 50-100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stopping, and kneeling

Other:

• Communication skills are utilized for a significant amount of time when interacting with the guests and employees.
• Certification in safety training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified in CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivation, organizational training abilities are used when an emergency occurs.
• Reading and writing abilities are utilized to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

Work Area: All areas of the facility

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $25.50. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.