Agent Front Desk

InterContinental Hotels Group; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels & Resorts in Nashville, TN is seeking a friendly Front Desk Clerk to welcome guests and kick off their stay. You’ll manage bookings, handle transactions, and act as the brand ambassador while staying informed about the day’s events.

The role requires strong communication, problem-solving, and basic computer skills. Weekend/night shifts are part of the job, with a comprehensive benefits package and paid time off.

Qualifications

• Front desk guest service experience preferred.
• Ability to handle guest concerns with courtesy and poise.
• Basic math and computer literacy for transactions and records.

Responsibilities

• Acknowledge guests and manage bookings, upsell opportunities.
• Handle cash and credit transactions accurately.
• Check guests in/out, verify IDs, issue room keys and manage safety deposit boxes.
• Record guest preferences and respond to requests and concerns.
• Provide local knowledge and escalate to management when needed.
• Follow safety procedures and wear required protective gear.

Skills

Communication skills

Problem-solving

Flexibility

Tech literate

Education not required

Education

High School Diploma

Tools

Computers

Job description

Job Overview

Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out -take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs –record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest departs with great memories
• Fluency in the local language -extra language skills would be great, but not essential
• Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility -night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience -ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength -sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG®hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $18.00. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

• paid time off
• medical/dental/vision insurance
• 401k
• many other benefits to eligible employees

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

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