Supv, Residential Field Sales

Wide Open West; Charleston (SC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Broadband Discounts

Mileage Reimbursement

Phone & Devices

Job summary

Wide Open West is seeking a Residential Field Sales Supervisor to lead a high-performing team in the Charleston area. You will recruit, train, and coach sales reps in the field, drive performance, and manage quotas while ensuring a customer-first culture.

This role requires in-field presence, evenings/weekends flexibility, and strong leadership in a fast-paced telecom sales environment. You will oversee performance reviews, collaborate with marketing and operations, and optimize sales processes

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of sales leadership with proven results
• 3+ years of direct-to-consumer field sales experience
• Telecommunications, cable, or broadband experience preferred
• Experience managing or collaborating with third-party contractor sales teams preferred
• Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained)

Responsibilities

• Lead & Develop a High-Performing Team
• Recruit, interview, and hire top sales talent
• Coach and mentor sales representatives through field training and ride-alongs
• Conduct ongoing performance reviews and provide constructive feedback
• Foster a high-energy, customer-first team culture
• Drive Sales Performance
• Achieve and exceed established sales quotas and territory goals
• Monitor prospecting, closing ratios, and sales productivity metrics
• Train teams on product updates, promotions, and sales strategies
• Ensure sales quality and focus on retention and churn management
• Lead From the Field
• Spend approximately 80% of your time in the field coaching and supporting your team
• Conduct daily one-on-one training with sales representatives
• Monitor installations, cancellations, and order quality to maintain compliance
• Collaborate Across the Organization
• Work closely with marketing, MDU teams, construction, and operations to support market growth
• Lead Edge
• Out sales initiatives across cross-functional teams
• Report field insights, customer trends, and market conditions to leadership
• Maintain Operational Excellence
• Ensure compliance with company sales processes and policies
• Prepare productivity reports and performance updates
• Resolve customer escalations with appropriate internal teams

Skills

Field sales leadership

People development

Coaching skills

Customer engagement

Sales strategy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Spotio

ICOMS

Job description

WOW is Hiring a Residential Field Sales Supervisor!Lead. Inspire. Win in the Field.

Are you a natural leader who thrives in a fast-paced, people-first sales environment? Do you enjoy coaching teams, closing deals, and being in the field where the action happens?

At WOW!, we're expanding our broadband footprint and connecting communities with reliable, high-speed internet.

We're looking for a Residential Field Sales Supervisor who can inspire teams, drive performance, and lead from the front as we continue growing our network and customer base.

This isn't just a sales management job - it's an opportunity to help lead the front lines of a broadband revolution.

What WOW! Offers

• Base Salary: $60,000 - $65,000 per year
• Plus: Uncapped commissions and performance bonuses

Comprehensive Benefits Package:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Tuition Reimbursement
• Colleague Broadband Discounts
• Mileage Reimbursement
• Company Cell Phone & iPad, & Sales Tools Provided

What You'll Do

• Lead & Develop a High-Performing Team
• Recruit, interview, and hire top sales talent
• Coach and mentor sales representatives through field training and ride-alongs
• Conduct ongoing performance reviews and provide constructive feedback
• Foster a high-energy, customer-first team culture
• Drive Sales Performance
• Achieve and exceed established sales quotas and territory goals
• Monitor prospecting, closing ratios, and sales productivity metrics
• Train teams on product updates, promotions, and sales strategies
• Ensure sales quality and focus on retention and churn management
• Lead From the Field
• Spend approximately 80% of your time in the field coaching and supporting your team
• Conduct daily one-on-one training with sales representatives
• Monitor installations, cancellations, and order quality to maintain compliance
• Collaborate Across the Organization
• Work closely with marketing, MDU teams, construction, and operations to support market growth
• Lead Edge
• Out sales initiatives across cross-functional teams
• Report field insights, customer trends, and market conditions to leadership
• Maintain Operational Excellence
• Ensure compliance with company sales processes and policies
• Prepare productivity reports and performance updates
• Resolve customer escalations with appropriate internal teams

Who You Are

• A motivated leader with a passion for developing people and driving results
• Comfortable working in the field and engaging directly with customers and teams
• Strong communicator with excellent coaching and leadership skills
• Competitive, goal-driven, and resilient in a quota-driven environment
• Flexible to work evenings and weekends when customers are home

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of sales leadership experience with proven results
• 3+ years of direct-to-consumer field sales experience
• Telecommunications, cable, or broadband experience preferred
• Experience managing or collaborating with third-party contractor sales teams preferred
• Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained)

Skills That Will Help You Succeed

• Field sales coaching and team development
• Strong interpersonal communication and leadership
• Ability to motivate teams to exceed sales targets
• Experience training and mentoring field sales representatives
• Ability to manage both team leadership and personal field presence

Working in the Field

This role is highly field-based and requires working outdoors and in neighborhoods within assigned territories. You must be able to:

• Work evenings and weekends when needed
• Work outdoors in varying weather conditions
• Maintain a valid driver's license and acceptable driving record
• Lift up to 50 lbs. occasionally (sales materials, displays, etc.)
• Travel to nearby markets as needed

WOW! is an Equal Opportunity Employer / Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Religion / Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran