Supv Product Complaints

Medline; Mundelein (IL); On-site; USD 73,000 - 110,000; Full time

Job summary

Medline Industries, LP is seeking a Supervisor, Product Complaints to oversee a team handling product complaint investigations, ensuring workload balance and performance management. You will guide staff on day-to-day activities to maintain investigation consistency and regulatory compliance.

Responsibilities include maintaining investigative quality, driving process improvements, generating reports, and supporting audits. Travel up to 10% may be required as part of stakeholder engagement.

Qualifications

• 2+ years in the medical device or pharma industry, with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis.
• Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint) and SAP.

Responsibilities

• Oversee investigation quality and ensure adherence to Medline's standards and regulatory requirements.
• Lead initiatives to improve complaint handling quality, efficiency, and productivity.
• Generate reports and analyze complaint data to meet business needs.
• Engage with internal and external customers to address inquiries and guide procedures.
• Support internal and external audits related to complaint management and compliance.
• Manage daily team operations, allocating resources and ensuring compliance goals.
• Recruit, train, and develop staff to support business objectives.
• Drive results through clear expectations, performance evaluation, and feedback.

Skills

Root cause analysis

Data analysis

People management

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Microsoft Office

SAP

Job description

Job Summary

The Supervisor Product Complaints role is responsible for overseeing staff and managing the product complaint investigation process, including ensuring proper workload distribution and performance management. They provide guidance to complaint personnel on day-to-day work to ensure investigation consistency and compliance.

Job Description

MAJOR RESPONSIBILITIES:

• Oversee investigation quality, ensuring adherence to Medline's standards and regulatory requirements


• Participate in initiatives that continuously improve the complaint handling process to enhance quality, efficiency, and productivity


• Generate reports and analyze complaint data based on business needs


• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures


• Support internal and external audits related to complaint management and compliance


• Management Responsibilities: Oversee daily team operations, providing hands-on support when necessary


• Allocate resources, manage schedules, and ensure compliance goals are met


• Recruit, train, and develop individual contributors to support business objectives and drive long-term success


• Drive results through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, and reviews

MINIMUM JOB REQUIREMENTS:

Education:

• High School Diploma or equivalent.

Certification / Licensure:

• None

Work Experience:

• 2+ years of experience in the medical device or pharma industry, experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.


• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.


• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).


• Experience with SAP.

Knowledge / Skills / Abilities:

• Position may require up to 10% travel.

PREFERRED JOB REQUIREMENTS:

Education:

• Bachelor's Degree.

Certification / Licensure:

• None

Work Experience:

• 1+ years of people management experience, leading a compliant and engaged team in a regulated setting


• Intermediate experience with Microsoft Office Suite (Word, Excel, PowerPoint)


• Experience with SAP or similar complaint investigation software

Knowledge / Skills / Abilities:

• None

Compensation

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Range:

The anticipated salary range for this position: $73,000.00 - $110,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Benefits

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.


• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

For a more comprehensive list of our benefits please .

Culture & Inclusion

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page.

Equal Opportunity Statement

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.