Quality Manager - Capital Equipment & Furnishings

Medline Industries, LP; Chicago (IL); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee training & development

Job summary

Medline Industries, LP is seeking a quality and regulatory professional to oversee quality and compliance for assigned products and processes. You will adapt departmental plans to meet resource and operational challenges while coordinating with divisions, suppliers, manufacturing, and operations.

You will manage complaints, drive continuous improvement, and support design and process validations to ensure customer satisfaction and regulatory compliance across the product lifecycle.

Qualifications

• Bachelor’s degree in Engineering, Science, or Technical Field required.
• 4+ years of experience in design/operation of medical device or drug product platforms with QSR/GMP/ISO experience.
• Strong knowledge of 21 CFR 820, ISO 13485, ISO 14971, MDR and related standards.
• Proficiency in analyzing data to identify issues and drive improvements.

Responsibilities

• Ensure quality and regulatory compliance with applicable regulations (QSR, GMP, ISO) for product lifecycle and distribution regions.
• Act as liaison with divisions, suppliers, manufacturing, and operations to assure quality products and customer satisfaction.
• Manage complaints and develop new approaches to resolve investigations.
• Identify and execute continuous improvement projects.
• Assist in product evaluation from a quality assurance and regulatory compliance standpoint.
• Assist in planning design, testing, inspection, and process validations to assure quality.
• Resolve quality issues to customer satisfaction in a timely manner.
• Interface with internal and external customers to address product or production quality issues.

Skills

Quality assurance

Regulatory compliance

Data analysis

Excel advanced

Education

Bachelor’s degree in Engineering, Science, or Technical Field

Tools

Microsoft Excel

Document control software

Job description

Job Summary: responsible for managing the quality and compliance for applicable products and processes for assigned department(s). Adapt departmental plans and priorities to address resource and operational challenges.

Job Description

MAJOR RESPONSIBILITIES:

• Ensure quality and regulatory compliance with applicable regulations (ex. QSR, GMP,ISO) pertaining to the applicable life cycle and regions of distribution for the product.
• Acts as a liaison with the Divisions, Suppliers, Manufacturing, and/or Operations to ensure quality products and customer satisfaction.
• Manage complaints and develop new approaches to solve problems identified during the investigation process.
• Identify and manage the execution of continuous improvement projects.
• Assist the division in product evaluation from a quality assurance and regulatory compliance standpoint.
• Assist in the planning of the design, testing, inspection, and process validations to assure quality products or components.
• Ensure all quality issues are resolved to customer satisfaction, in a timely manner.
• Resolve issues relating to product or production quality by interfacing with internal and external customers.

Management responsibilities include:

• Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution or office environments
• Day-to-day operations of a group of employees; May have limited budgetary responsibility and usually contributes to budgetary impact; Interpret and execute policies for departments/projects and develops.
• Recommend and implement new policies or modifications to existing policies.
• Provide general guidelines and parameters for staff functioning.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

MINIMUM JOB REQUIREMENTS

• Education: Typically requires a Bachelor’s degree in Engineering, Science, or Technical Field, or relevant experience.
• Certification / Licensure: None
• Work Experience: At least 4 years of experience related to the design/operation of medical device or drug combination product platforms, design controls, risk management, including working in compliance with QSR/GMP/ISO requirements or other regulated industries (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR).
• Knowledge / Skills / Abilities: Broad technical knowledge of relevant standards and regulations (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR etc.)
• Proficiency in analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Demonstrated ability to control and coordinate concurrent projects, competing priorities and critical deadlines.
• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table). Position requires travel up to 25% of the time for business purposes (within state, out of state and/or internationally).

PREFERRED JOB REQUIREMENTS

• Education: None
• Certification / Licensure: None
• Work Experience: At least 2 years of supervisory/managerial experience preferred. Experience in Medical Device, Pharmaceutical, Food, Cosmetic, or Personal Products Industries preferred.
• Knowledge / Skills / Abilities: None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $116,000.00 - $174,000.00 Annual. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.