SUPV, PATIENT SVCS

Compass Group USA; Hyannis (MA); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Discount Marketplace

Job summary

Morrison Healthcare is hiring a Patient Services Supervisor in Massachusetts to support the Food & Nutrition Services department. The role offers entry-level management opportunities with a focus on patient satisfaction and meal service execution.

You will work with nursing staff to monitor meal placements, troubleshoot dietary requests, and ensure quality, sanitation, and timely tray delivery in a healthcare setting.

Qualifications

• Two years of food service experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Knowledge of food trends, quality, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management and coaching skills.
• Strong communication with management, clients, customers and associates.
• MS Office proficiency including Word, Excel, PowerPoint, Outlook.
• ServSafe Certification is preferred.

Responsibilities

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with allergies and preferences.
• Interacts with nursing to evaluate daily patient meal selections, tray completion, delivery and retrieval.
• Resolves patient concerns promptly or reports to supervisor as appropriate.
• Assists in patient meal assembly and delivery; includes sanitation and infection control.
• Performs other duties as assigned.

Skills

Customer service

Supervisory skills

Communication

Food service experience

MS Office

Education

ServSafe Certification (preferred)

Tools

MS Office

Job description

Select how often (in days) to receive an alert:

Salary:60,000 - 62,000 / year based on experience

Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training

Pay Grade:9

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

Summary:As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry.
Essential Duties and Responsibilities:

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
• Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
• Performs other duties as assigned.

Qualifications:

• 2 years of food service experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred.

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.