PATIENT SERVICES MANAGER, SYSTEM SUPPORT

Compass Healthcare; Springfield (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, part of Compass Healthcare, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations and strong patient satisfaction, coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing.

This role suits a proactive, service-oriented leader who thrives in dynamic environments and supports multiple facilities,

Qualifications

• Associate degree with 1 year of foodservice experience or a bachelor’s degree in food service management, nutrition, or a related field.
• CDM, DTR, or RD/RDN preferred.
• At least 1 year of foodservice management experience, preferably in an acute care environment.
• ServSafe certification desirable.
• Strong computer skills, including MS Office, EMR systems, and diet office/foodservice software.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals.
• Hire, train, coach, and develop patient services staff across locations.
• Ensure compliance with dietary restrictions and diet order guidelines.
• Help teams achieve patient satisfaction goals through high-quality service and responsiveness.
• Ensure compliance with HIPAA and other regulations.
• Lead quality assurance and performance improvement programs.
• Support tray assembly, call center functions, and bedside service workflows.
• Act as stabilizer during leadership vacancies or new program rollouts.

Skills

Foodservice experience

Communication skills

Leadership

Customer service

Computer skills

Education

Associate degree or Bachelor's in related field

Tools

EMR systems

Microsoft Office

Diet office software

Job description

Morrison Healthcare

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Salary

70,000 - 77,000 / year based on experience

Other Forms of Compensation

Flexible Paid Time Off, Benefits, 401K, Training

Pay Grade

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Job Summary

As a System Support Patient Services Manager, you will provide flexible, system-wide support across an 9-hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food & Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service-focused leader who thrives in dynamic environments and enjoys supporting multiple facilities. Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system—including diet compliance, meal accuracy, service recovery, and patient experience initiatives.

Key Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting-agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Qualifications

• Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
• Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• ServSafe® certification desirable.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer-service skills.

Associates At Morrison Healthcare Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

For positions in Washington State, Maryland, or to be performed Remotely.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Background Screening

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications

Applications are accepted on an ongoing basis.

Drug-Free Workplace

Morrison Healthcare maintains a drug-free workplace.