Supv-Operations

FedEx Freight; Roanoke (VA); On-site; USD 57,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retiro savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT)

Job summary

FedEx Freight in Roanoke is seeking a hands-on supervisor to lead and develop a team, ensuring all shipments move on time and damage-free. You will supervise daily operations, plan manpower, and coordinate with customers and service partners to uphold service standards.

The role emphasizes safety, cost-conscious process improvements, and effective communication. Strong knowledge of logistics, DOT/OSHA rules, and MS Office is preferred.

Qualifications

• High school diploma or equivalent.
• Must be able to travel as needed.
• Excellent written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL industry, DOT/OSHA/HazMat rules, NMFC and tariffs.
• Able to work independently and as part of a team.
• Multi-tasking ability and strong organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work with a focus on quality, customer deliverables and safety performance.
• Educate employees on unsafe acts/conditions and apply corrective actions as needed.
• Plan daily manpower needs and schedules to ensure timely freight delivery and pickup.
• Communicate job assignments clearly and coordinate with all employees.
• Monitor service freight and ensure cut time compliance.
• Identify opportunities to cut costs and improve efficiencies while maintaining safety standards.
• Assist customers with rate quotes, claim information and setting appointments.
• Monitor performance data and gather information for reporting.
• Build relationships with business partners to meet service standards.
• Identify freight with incorrect weight and classification.
• Ensure OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with laws, regulations and company policies.

Skills

Interpersonal communication

Written communication

Verbal communication

Team collaboration

Independent worker

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Job description

Position Overview

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Position Overview

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Essential Functions

• Lead, manage, educate and develop company employees focusing on retention and growth
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise
• Monitor service freight and ensure cut time compliance
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
• Assist customers with rate quotes, claim information and setting appointments
• Monitor actual performance data and gather information for reporting
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Perform administrative functions as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

Qualifications

• Must possess high school diploma or equivalent
• Must be able to travel as needed
• Good written, verbal and interpersonal communication skills
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
• Able to work independently and as part of a team
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office and Internet

Working Conditions

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
• Hours may vary due to operational need
• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Pay

Annual Salary: $56,978.00 - $90,026.00

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

• Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).