Supv-Operations

FedEx Freight; Baltimore (MD); On-site; USD 60,173 - 95,074; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Paid time off

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation

Paid holidays

Job summary

FedEx Freight in Baltimore is seeking a skilled supervisor to lead employees responsible for on-time, damage-free shipments and exceptional customer service.

You will plan schedules, monitor safety, coach staff, and coordinate with partners to meet service standards. The role requires a high school diploma and ability to travel, with strong communication and organizational skills.

Annual salary range listed, with comprehensive benefits including health, vision, dental, 401(k) and paid time off.

Qualifications

• Must possess high school diploma or equivalent.
• Ability to travel as needed.
• Strong written, verbal and interpersonal communication skills.
• Knowledge of LTL industry, DOT rules/regulations, OSHA laws, NMFC and Tariff rules, and company policies.
• Able to work independently and as part of a team.
• Multitasking oriented with good organizational skills.
• Proficiency with Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop employees focusing on retention and growth.
• Supervise and direct employee work with emphasis on quality, safety, and customer deliverables.
• Monitor safety, provide corrective action and follow-up with impacted employees.
• Plan daily manpower and schedules to ensure on-time deliveries.
• Communicate assignments clearly with staff and coordinate across teams.
• Monitor freight cut times and ensure compliance.
• Identify opportunities to reduce costs while maintaining safety standards.
• Assist customers with rate quotes, claims information and scheduling appointments.
• Gather performance data for reporting and business partners.
• Maintain compliance with laws and company policies.
• Perform administrative duties as required.
• Perform other duties as required.

Skills

Communication skills

Teamwork

Multitasking

Organizational skills

Travel flexibility

Microsoft Office

Internet proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Job description

POSITION OVERVIEW

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free.

ESSENTIAL FUNCTIONS

• Lead, manage, educate and develop company employees focusing on retention and growth
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as needed. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise
• Monitor service freight and ensure cut time compliance
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
• Assist customers with rate quotes, claim information and setting appointments
• Monitor actual performance data and gather information for reporting
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Perform administrative functions as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent
• Must be able to travel as needed
• Good written, verbal and interpersonal communication skills
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
• Able to work independently and as part of a team
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
• Hours may vary due to operational need
• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Pay:

Annual Salary: $60,173.00 - $95,074.00

Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).