Supv-Operations

FedEx Freight, Inc.; North East (MD); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Job summary

FedEx Freight, Inc. seeks a supervisor to lead and develop a team, ensuring on-time, damage-free shipments and strong customer satisfaction. You will supervise daily operations, coordinate schedules, and monitor safety and cost-efficiency. The role requires communication skills and knowledge of industry regulations.

The position involves coordinating with service centers, handling rate quotes, and reporting performance data, with opportunities for growth and benefits.

Qualifications

• Must possess high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Knowledge of Microsoft Office and Internet.
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work with focus on quality, customer deliverables and safety.
• Monitor safety acts/conditions and apply corrective action as needed.
• Plan daily manpower and set schedules to ensure on-time delivery and pickup.
• Communicate job assignments with clear direction to all employees.
• Monitor service freight and ensure cut time compliance.
• Identify opportunities to cut costs and improve efficiencies while maintaining safety.
• Assist customers with rate quotes, claim information and setting appointments.
• Monitor actual performance data and gather information for reporting.
• Build relationships with business partners to meet service standards.
• Identify freight with incorrect weight/classification and ensure OS&D processing.
• Perform administrative functions and ensure compliance with laws and policies

Skills

Communication skills

Leadership

Teamwork

Organizational skills

Education

High school diploma or equivalent

Job description

POSITION OVERVIEW

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

ESSENTIAL FUNCTIONS

• Lead, manage, educate and develop company employees focusing on retention and growth

• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free

• Communicate job assignments coordinating with all employees ensuring direction is clear and concise

• Monitor service freight and ensure cut time compliance

• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

• Assist customers with rate quotes, claim information and setting appointments

• Monitor actual performance data and gather information for reporting

• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met

• Identify freight moving at incorrect weight and classification

• Ensure all OS&D is identified and processed properly

• Perform administrative functions as required

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent

• Must be able to travel as needed

• Good written, verbal and interpersonal communication skills

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

• Able to work independently and as part of a team

• Multi-tasked oriented and possess good organizational skills

• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

• Hours may vary due to operational need

• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e‑mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Annual Salary: $60,173.00 - $95,074.00

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

• health, vision, and dental insurance
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• tuition reimbursement
• adoption assistance
• paid parental leave
• paid bereavement