Supv, Nutrition Lab

Phoenix Children's Hospital, Inc.; Gilbert (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Phoenix Children's Hospital is seeking a Nutrition Lab Supervisor to oversee daily operations and staff in the Nutrition Lab service line. The role focuses on maintaining service quality, coordinating with medical teams, and ensuring alignment with organizational goals.

The supervisor will lead hiring, training, performance reviews, and workflow improvements to support patient care and family needs within a pediatric setting.

Qualifications

• HS Diploma or equivalent required.
• Bachelor’s degree in nutrition or related field or equivalent education and experience preferred.

Responsibilities

• Oversee daily operations of the Nutrition Lab.
• Manage staff hiring, scheduling, performance feedback, discipline, training and coaching.
• Lead staff meetings and develop education and training to improve onboarding and outcomes.
• Collaborate with management to improve processes and KPI metrics for the Lab.
• Handle stocking and ordering of nutrition lab formulas and materials.

Skills

Math skills

Medical terminology

Computer skills

English proficiency

Analytical & planning

Education

HS Diploma or equivalent

Bachelor’s degree in nutrition or related field

Tools

Hospital information software

Job description

Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 8am-5pm

Posting #: 1062421

Employee Type: Full-Time

Position Summary

This position oversees the daily operations of and has direct oversight of the staff under the Phoenix Children's Nutrition Lab service line. In this leadership role, the supervisor is responsible for operational flow and leading teams to ensure organizational and departmental goals, objectives, and standards are achieved while executing the strategic plans set by the organization. The supervisor will collaborate with all levels within the organization to continually update and improve services to better meet the needs of our patients and families.

Position Duties

• Supervises Daily Operations of Nutrition Lab
  • a. Coordinates the daily operational activities of the Nutrition Lab to include collaboration with medical team members and department leaders to establish, expand, and improve service lines.
  • b. Effectively manages staff hiring, scheduling, performance feedback, discipline, training and coaching.
  • c. Creates and organizes team building opportunities, leads staff meetings and supports hospital initiatives within the team.
  • d. Serves as initial contact for department related issues, remains accessible and responds to urgent issues.
  • e. Serves as Tech during peak volume and staffing shortages.
  • f. Effectively manages and creates workflows surrounding the services to achieve desired outcomes.
  • g. Orders and manages nutrition lab formula, materials and stock.
• Direct Supervision, Team Leadership and Development
  • a. Assists in the new hire selection process by applying recruiting strategies to fill vacancies. Directly oversees the departmental orientation, ongoing development, and evaluation of assigned employees.
  • b. Develops education and training techniques to improve onboarding time and outcomes.
  • c. Works with management to develop effective employee education, productivity metrics, evaluations and improvement plans.
  • d. Directly handles staffing schedules to flex with volume. Identify and communicate staffing needs to management.
• Process Improvement
  • a. Collaborates with internal teams and management to review processes and identify/implement opportunities for improvement.
  • b. Assists in developing KPI metrics for the Lab and trending data to ensure desired outcomes are being met.
  • c. Assists in implementing new processes, initiatives or goals of the department or hospital.
• Formula & Milk Technician Duties
  • a. Preparation and dispensing of Human Milk and Formula
  • b. Delivers Human Milk and Formula items and supplies to individual rooms/units/floors within the hospital and picks up items as needed.
  • c. Utilizes Nutrition Lab and Hospital information software and terminologies.
  • d. Customer service
  • e. Quality assurance
  • f. Department requirements
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. HS Diploma or equivalent.
Required Yes No 2. Bachelor’s degree in nutrition related field or equivalent education and experience.
Preferred Yes No

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. At least 1-year previous experience as a Formula & Milk technician or similar position in a hospital setting
Required Yes No 2. At least 2-years experience in a patient care, food preparation or related customer service.
Required Yes No 3. Hospital or healthcare experience with medical terminology.
Required Yes No 4. Two years of formal and/or informal supervisory experience leading teams.
Preferred Yes No

Special Skills

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Ability to read, understand and exhibit basic mathematical skills – Simple Algebra, ratios, multiplication/division, percentages, etc
Required Yes No 2. Ability to understand and interpret basic medical terminologies
Required Yes No 3. Ability to use computer software
Required Yes No 4. Ability to read, comprehend and write English
Required Yes No 5. Strong analytical, planning, organizational, time management, critical thinking and problem-solving skills
Required Yes No

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Food Handler’s Certificate administered by an ANSI-Accredited provider (ServSafe certificate preferred)
Required Yes No 2. ServSafe certificate preferred
Preferred Yes No 3. Servsafe Manager certification or Infant Feeding Technician Certification – or ability to obtain within 6 months of hire
Required Yes No

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing -Occasionally

2. Physical Requirement - Feeling (sensing textures and temperatures) -Constantly

3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Constantly

4. Physical Requirement - Hearing -Constantly

5. Physical Requirement - Pushing/pulling -Constantly

6. Physical Requirement - Reaching -Frequently

7. Physical Requirement - Sitting -Occasionally

8. Physical Requirement - Standing -Constantly

9. Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally

10. Physical Requirement - Talking -Constantly

11. Physical Requirement - Tasting/smelling -Occasionally

12. Physical Requirement - Walking -Constantly

13. Physical Requirement - Near Vision -Frequently

14. Physical Requirement - Far Vision -Frequently

15. Physical Requirement - Color Discrimination -Occasionally

16. Physical Requirement - Use of keyboard, mouse and/or computer equipment -Frequently

17. Physical Requirement - Lift up to 35 pounds without assistance -Occasionally

18. Physical Requirement - Lift more than 35 pounds without assistance -Occasionally

19. Occupational Exposure/Risk Potential - Inside office environment -Applicable

20. Occupational Exposure/Risk Potential - Outdoor weather conditions -Applicable

21. Occupational Exposure/Risk Potential - Extreme temperatures -Applicable

22. Occupational Exposure/Risk Potential - Confined areas -Applicable

23. Occupational Exposure/Risk Potential - High places -Applicable

24. Occupational Exposure/Risk Potential - Airborne communicable diseases -Applicable

25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid -Applicable

26. Occupational Exposure/Risk Potential - Fumes or airborne particles -Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree