Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT)

Defense Logistics Agency; Fort Belvoir (VA); Remote; USD 120,000 - 157,000; Full time

Job summary

A leading agency seeks a Supervisory IT Specialist to oversee IT services and support for end-users. This role involves managing staff, implementing IT solutions, and ensuring the effective deployment of enterprise systems. The position requires significant experience in IT and competencies in customer service, problem-solving, and communication.

Qualifications

• One year of specialized experience equivalent to GS-12 level.
• Experience managing end-user device systems and software deployment.
• Strong competencies in attention to detail, customer service, communication, and problem solving.

Responsibilities

• Manage activities of employees in grades GS-11 through GS-12.
• Oversee planning, acquisition, and maintenance of end-user computing equipment.
• Act as technical expert for end-user vulnerability management.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Telework Eligible

Yes

Major Duties

• Serves as a Supervisory IT Specialist (OS/CUSTSPT) and Branch Chief for Customer Support and Readiness CONUS, (J6), with responsibility for managing the activities of employees in grades GS-11 through GS-12.
• Responsible for the planning, acquisition, installation, implementation, maintenance, standardization, modification, and operation of all end-user computing equipment and accompanying administrative applications.
• Serves as principle technical expert for end-user vulnerability management efforts including detection, remediation, mitigation and communication for all DLA CONUS Sites
• Responsible for administering enterprise hardware and software asset management application, including forecasting needs, life cycle management, asset reporting and warranty and support contract management.
• Maintain and manage standard imaged software and coordinate to resolve standard image support issues with J6 IT staff, The Enterprise Help Desk, J6 System Administrators and Network Managers.

Qualification Summary

To qualify for a Supervisory IT Specialist (OS/CUSTSPT} your resume and supporting documentation must support: A Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Serves as the principle technical expert in the specialty area of enterprise end-user device systems and software deployment Maintain and manage standard imaged software and coordinate to resolve standard image support issues. Develops and manages end-user policy and procedure documentation and written guidance. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or group effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:
$120,579-$156,755 per year

Remote: Yes