Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT).

Defense Logistics Agency; Fort Belvoir (VA); On-site; USD 120,000 - 157,000; Full time

Job summary

The Defense Logistics Agency is seeking a Supervisory IT Specialist to lead IT operations within their CONUS sites. This role involves overseeing customer support and managing a team focused on technology solutions and operational readiness. Candidates should possess extensive experience in IT systems and demonstrate leadership capabilities.

Qualifications

• One year specialized experience equivalent to GS-12 level.
• Experience managing end-user device systems.
• Ability to develop policy and procedure documentation.

Responsibilities

• Manage activities of employees in grades GS-11 through GS-12.
• Oversee planning, acquisition, and maintenance of end-user computing.
• Serve as principal technical expert for end-user vulnerability management.

Skills

Customer Service

Problem Solving

Attention to Detail

Oral Communication

Job description

Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT).

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Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT).

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Defense Logistics Agency provided pay range

This range is provided by Defense Logistics Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,579.00/yr - $156,755.00/yr

Duties

• Serves as a Supervisory IT Specialist (OS/CUSTSPT) and Branch Chief for Customer Support and Readiness CONUS, (J6), with responsibility for managing the activities of employees in grades GS-11 through GS-12.
• Responsible for the planning, acquisition, installation, implementation, maintenance, standardization, modification, and operation of all end-user computing equipment and accompanying administrative applications.
• Serves as principle technical expert for end-user vulnerability management efforts including detection, remediation, mitigation and communication for all DLA CONUS Sites
• Responsible for administering enterprise hardware and software asset management application, including forecasting needs, life cycle management, asset reporting and warranty and support contract management.
• Maintain and manage standard imaged software and coordinate to resolve standard image support issues with J6 IT staff, The Enterprise Help Desk, J6 System Administrators and Network Managers.
  
  

Requirements

Conditions of Employment

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
  
  

Qualifications

To qualify for a Supervisory IT Specialist (OS/CUSTSPT} your resume and supporting documentation must support:

A Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Serves as the principle technical expert in the specialty area of enterprise end-user device systems and software deployment
• Maintain and manage standard imaged software and coordinate to resolve standard image support issues.
• Develops and manages end-user policy and procedure documentation and written guidance.
  

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or group effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
  
  

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information And Definitions Go To

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Information For Veterans Is Available At

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration and Strategic Management Services

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