Housekeeping Supervisor - InterContinental Indianapolis

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

401k

Hotel discounts

Paid time off

Job summary

The InterContinental Indianapolis, part of IHG Hotels & Resorts, seeks a Housekeeping Supervisor to oversee daily housekeeping operations and uphold brand standards. This role reports to the Executive Housekeeper and ensures guest rooms and public areas meet quality expectations.

You will supervise room attendants and public areas staff, coordinate room status with the front desk, and enforce safety and cleanliness protocols while driving guest satisfaction and team development.

Qualifications

• 2–3 years of supervisory housekeeping experience in a high-volume hotel.
• Strong communication and organizational skills.
• Ability to supervise and train room attendants and public areas staff.

Responsibilities

• Oversee day-to-day operation of the housekeeping department under guidance of Executive Housekeeper.
• Coordinate room status with front desk.
• Ensure safety and quality procedures are followed.
• Inspect cleanliness of rooms, storage areas, laundry, restrooms and public areas as assigned.
• Enforce standard procedures for lost and found items.
• Assist in inventories of supplies and equipment and manage orders.
• Provide ongoing training to room attendants, public area attendants, and housepersons.
• Assist in cost control and payroll.

Skills

Supervisory experience

Education

High school education, GED, or equivalent

Job description

Housekeeping Supervisor

About IHG And The InterContinental Indianapolis

The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

About This Position

This position is responsible for overseeing the day-to-day operation of the housekeeping department, providing supervision of the housekeeping staff under guidance of our Executive Housekeeper

A little taste of your day-to-day

• Controls, monitors and communicates room status with front desk.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
• Enforces standard procedures for the acceptance, security and return of guest lost and found items.
• Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies to maintain adequate inventory levels.
• Provide ongoing training to Room Attendants, Public Area Attendants, and Housepersons.
• Assist in cost control and payroll

What We Need From You

• High school education, GED, or equivalent experience.
• Minimum 2-3 years of experience working in housekeeping is required in a high-volume hotel, conference center or resort with at least one of those in a supervisory role.

What You Can Expect From Us

The hourly pay rate for this role is $20. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.