Supv, Gift Shop

UPMC; Harrisburg (Dauphin County); On-site; USD 52,000 - 66,000; Full time

Job summary

UPMC in Harrisburg is seeking a Supervisor for the Gift Shop to oversee and support a team across multiple hospital shops. This full-time role requires coordinating daily functions, training staff, handling deposits, and maintaining strong vendor relations.

The ideal candidate has retail supervision experience, strong organizational and communication skills, and the ability to manage merchandise, POS systems, and banking procedures within a hospital setting.

Qualifications

• Bachelor's degree in business administration or related field is required.
• Five years of experience in retail including buying and inventory control.
• Two years of supervisory experience.
• Interpersonal and communication skills to interact with diverse stakeholders.
• Ability to operate a computer, cash register and charge machine.

Responsibilities

• Orient and train staff to ensure high level of customer service, POS system, paperwork, and daily procedures.
• Follow and enforce policies and procedures within department regarding cash control, daily deposits, and banking.
• Oversee 5 campus gift shops, part-time and volunteer staff, and contribute to evaluations.
• Schedule and contribute toward implementing new procedures, new products and extended hour holiday sales.
• Assist in ordering and buying merchandise for all shops, display merchandise, pricing, sorting and transporting items.
• Identify opportunities for sales and promotions and implement marketing mechanisms.
• Communicate with vendors as needed.
• Experience in retail and customer service is required.
• Order and/or select flowers as needed.
• Transport to Southgate to arrange vases and prices.
• Process end-of-day paperwork and deposits from each shop.

Skills

Customer service

Staff training

Visual merchandising

Vendor communication

Cash handling

Retail operations

Education

Bachelor's degree in business administration or related field

Tools

POS system

Inventory management software

Job description

Find more than just a job. Find a team you'll enjoy being part of! The Gift Shop team is looking for a new Supervisor, Gift Shop to oversee and support their team.

Schedule: Monday - Friday from 8:00 am - 4:00 pm. Weekends and holidays are included. Needs to be flexible with the schedule. Hiring manager will further explain schedule during interview. The gift shop is open Monday - Friday from 8:00 am - 5:00 pm depending on the hospital. This position will support Harrisburg, Community, West Shore, Memorial, and Lititz as needed. Reliable transportation is required.

Purpose:

Full-time position providing support to the GiftShop manager. Supervises and coordinates with manager for all assigned personnel engaged with the Gift Shop activities and daily functions.

Responsibilities:

• Orient and train staff to ensure a high level of customer service, POS system, paperwork, and daily procedures.
• Follow and enforce policies and procedures within the department regarding cash control, daily deposits, and banking. (including change for change bags).
• This position oversees 5 campus gift shops, part-time staff and volunteer staff, contributes to part-time positions performance evaluations.
• Schedules and contributes toward implementing new procedures, new products and extended hour holiday sales as needed.
• Assists in ordering and buying merchandise for all shops, displaying merchandise, pricing, sorting and transporting items to shops.
• Helps identify opportunities for sales and promotions.
• Implement effective mechanisms for marketing.
• Communicating with vendors as needed.
• Experience in retail and customer service is required.
• Flowers - Order and/or select in person.
• Transport to Southgate to arrange vases and prices.
• Divide and transport to shops.
• Clean floral prep area after using sweeping floor and wiping down counters, emptying water buckets and putting trash in dumpster. OR order and maintain from an outside vendor.
• Orders for helium, bags and tissue paper, phone chargers, vases and other items as needed.
• Process end-of-day paperwork and deposits from each shop.
• Prepare for Brinks pickup in designated safe and bring the paperwork for these transactions back to CGOH to be filed in appropriate folders. Track any outstanding receipts on TBE report and process timely through the system.
• Call vendors to pay invoices on credit card, to check backorder statuses, and to obtain ship dates.
• Support Manager on buying trips to Atlanta for gift shop merchandise for all gift shops.
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the safety of patients and staff.
• Assists Manager in responding to the needs of the Gift Shop and hospital administration (gift baskets, donations, emergent needs).
• Bachelor's degree in business administration or related field.
• Five years of experience in retail including buying and inventory control.
• Two years of experience in a supervisory capacity.
• Interpersonal and communication skills necessary to effectively interact with Volunteer Service Board and other departments and to deal effectively and courteously with patrons of the Gift Shop.
• Supervisory skills necessary to plan, organize and direct the department staff.
• Ability to effectively service patrons, stock inventory and understand shop operations.
• Ability to operate a computer, cash register and charge machine.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran