Supv, Custodial Services - Emory Campus Services

Emory University; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Emory University is seeking a Custodial Supervisor to oversee and deliver custodial services across campuses. The role focuses on guiding a team, ensuring quality standards, and aligning resources with demand.

The supervisor will work closely with Facilities Management to maintain cleanliness and safety. The incumbent will conduct performance assessments, support hiring and training, and drive continuous improvement in custodial programs while ensuring compliance with Emory policies and

Qualifications

• High school diploma or equivalent with at least five years of related experience.
• At least one year of lead or supervisory experience.
• Excellent interpersonal and written communication skills.
• Possession of a valid Georgia driver’s license may be required.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Directly supervise custodial staff to ensure efficient, quality service.
• Conduct daily quality assessments to meet SLAs.
• Assist in prioritizing objectives and allocating resources.
• Manage workload and track performance and customer satisfaction.
• Coordinate custodial programs, schedules, and routines.
• Promote a safe work environment and manage inventory needs.
• Participate in hiring, training, and staff development.

Skills

Supervisory experience

Custodial services

Staff management

Interpersonal communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Two years of college coursework preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

The Custodial Supervisor is responsible for overseeing and delivering quality and reliable custodial services to the academic, administrative, and residential units on all of Emory University's campuses.

Emory Campus Services is looking for a Supervisor of Custodial Servies to work the following shift: Monday - Friday; 6am-2:30pm

KEY RESPONSIBILITIES:

• Supports the programmatic and operational strategy for achieving departmental goals.
• Directly supervises staff in the delivery of custodial program necessary to clean facilities in the most efficient and effective manner.
• Conducts Daily Quality Assessment to ensure service delivery is meeting the established Service Level Agreement.
• Assists the Manager in developing priorities to realize departmental objectives.
• Manages workload across the unit to ensure a timely and quality response to requests for service, and determines the most effective manner to allocate resources during periods of peak demand.
• Administers performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
• Continually assesses performance through established standards and applies corrective measures as required.
• Coordinates development and implementation of custodial programs, routines, and schedules.
• Analyzes feedback and adjusts programs, schedules, and service requirements accordingly.
• Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of services.
• Promotes a safe work environment.
• Assists in managing parts and materials inventories for the Area to ensure adequate stocking levels.
• Participates in the hiring, training, evaluation, development, and termination of staff as required.
• Evaluates and makes recommendations on equipment, supplies, and procedures.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent and five years of related experience required, preferably in a large and complex organization, which includes at least one year of experience in a lead or supervisory role.
• At least two years of college coursework is preferred.
• Excellent interpersonal and written communication skills are required.
• Positions in this classification may require a valid Georgia driver's license and an insurable driving record.
• Knowledge of all Microsoft Office software, proficient in Word, Excel, Outlook.

NOTE:

Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: [phone] (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [e-mail] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.