Supv Clinic Ops

Advocate Health; Burlington (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Advocate Health seeks an experienced administrator to supervise day-to-day operations of a medical practice, ensuring productivity and ongoing optimization of procedures. The ideal candidate will have 3 years in a similar setting, a Bachelor's in Health Care Administration or related field, and an active RN license in Wisconsin.

Strong leadership, communication, and organizational skills are essential to coordinate reception, scheduling, billing, records, and HR functions while upholding ethical

Qualifications

• 3 years of experience in a similar medical practice setting.
• RN with active WI license ideal.

Responsibilities

• Supervises day-to-day activities of non-physician staff and monitors group operations.
• Oversees functions including reception, scheduling, patient areas, accounting, records, transcription and systems; updates policies accordingly.
• Schedules non-physician staff and deploys across offices.
• Acts as liaison between non-physician staff and physicians for efficient patient service.
• Maintains relationships with group physicians and oversees accounts payable processing.
• Performs HR responsibilities: coaching, performance reviews, hiring, promotions, and disciplinary actions.
• Ensures compliance with the organization's Code of Ethical Conduct and applicable laws.

Skills

Leadership

Staff management

Communication

Problem solving

Time management

Education

Bachelor's Degree in Health Care Administration

Tools

Medical office software

Job description

Major Responsibilities:

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required:

• Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.

• Ideal Candidate will be an RN with an active license to practice in WI

Knowledge, Skills & Abilities Required:

• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions:

• Must be able to sit, walk, and stand throughout each day.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.