Supportive Services Specialist - PSS

SupportWorks Housing; Charlottesville (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Job summary

SupportWorks Housing is seeking a dedicated Supportive Services Specialist for our Vista 29 property. You will provide case management, counseling, and resource linkage to low income and disabled adults facing housing instability and trauma.

The role requires collaboration with a team, outreach to clients and community partners, and occasional court advocacy while maintaining comprehensive client files and progress notes.

Qualifications

• Bachelor's degree in human services preferred.
• 1+ year of direct services experience with adults who are low-income, disabled, or experiencing homelessness.
• Knowledge of homeless and offender populations and community resources.

Responsibilities

• Conduct assessments, treatment planning, and supportive counseling.
• Link clients to community resources and coordinate care with providers.
• Assist in outreach/engagement with clients, families, landlords, and medical staff.
• Advocate for clients in court and with public agencies; collaborate with law enforcement and corrections.
• Maintain client records, treatment plans, progress notes, and discharge summaries.

Skills

Case management

Advocacy

Outreach

Education

SOAR certification

CPR/First Aid Certification

Tools

Microsoft Office

Electronic health records (EHR)

Job description

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice.

We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real.

If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Supportive Services Specialist at our new Vista 29 property!

What You’ll Do:

You’ll work with the Team Lead to serve our clients: low income and disabled adults who may be experiencing homelessness and repeated incarcerations. Provide case management expertise such as assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination. Assist in outreach/engagement activities with clients, families, community providers, landlords and medical personnel. Advocate for clients in court, testify on behalf of the client and/or services, and collaborate with law enforcement, public defenders, DSS and departments of corrections. Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

What We Offer:

A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

What You’ll Bring To SupportWorks

• A Bachelor's degree in human services preferred, and one+ year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; OR a Bachelor's degree preferred, in an area other than human services and five+ years case management experience in the field
• Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
• SOAR certification and experience strongly preferred, and CPR/First Aid Certification
• Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
• Excellent computer skills including use of Microsoft Office Word and Excel
• Prior experience in a human services environment supported by grants; knowledge of electronic health records/data management and Medicaid billing helpful
• Valid VA Driver's license and reliable transportation - you’ll travel approximately 10% of the time

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.

Salary: $24.03 - $26.44 per hour