Supportive Service Specialist– Pando Program

The Foundation for Lutheran Child and Family Services; Indianapolis (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Retirement benefits

Professional development and growth

Collaborative, mission-focused work

Job summary

Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is hiring a Housing Specialist for the Pando Program in Indianapolis. You’ll help individuals experiencing homelessness move toward stable housing through coordinated referrals, placements, and documentation.

The role requires organization, collaboration, and the ability to manage complex records in HMIS, work with property managers, and participate in case conferences to support housing stability and client confidentiality.

Qualifications

• Advanced degree in Social Work or related human services field with direct service experience.
• Bachelor’s degree in Social Work or related field with direct service experience.

Responsibilities

• Coordinate housing referrals through the Coordinated Entry System (CES) and review referrals to verify participant eligibility.
• Work with property management to coordinate housing applications, inspections, lease signings, move-ins, and other housing needs.
• Provide case oversight and supervision, including reviewing participant cases, service plans, progress, and documentation with staff.
• Monitor staff caseloads and workloads to support effective service delivery and timely services.
• Maintain oversight of participant records in HMIS and ensure documentation meets HUD, CoC, COA, and LCFS standards.
• Monitor program and staff compliance with COA, HUD, CoC, HMIS, LCFS requirements, and assist with audits and quality improvement.
• Ensure staff complete training and competencies in homelessness services, trauma-informed care, harm reduction, professional boundaries, and suicide-risk response.
• Participate in case conferencing and collaborate with housing providers and other service organizations to support participant needs and housing stability.
• Protect participant confidentiality and maintain records and program information accordingly.

Skills

Organizational skills

Communication skills

Confidential information handling

Driver's license

Education

Master's degree in Social Work or related field

Bachelor's degree in Social Work, Human Services, or related field

Tools

HMIS

CoC/HUD systems

Job description

Indianapolis, IN | Full-Time | On-Site | $22/hour
Help People Move Toward Stable Housing
Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is looking for an organized, detail-oriented Housing Specialist to join our Pando Program. In this role, you'll help individuals experiencing homelessness navigate the path to stable housing. You'll coordinate referrals, support housing placements and move-ins, maintain accurate records, and work closely with community partners to keep the housing process moving forward. If you're organized, collaborative, and want your work to make a meaningful impact in the community, we'd love to hear from you.

What You'll Do

• Coordinate housing referrals through the Coordinated Entry System (CES) and review referrals to verify participant eligibility and support the intake process.
• Work closely with property management to coordinate housing applications, inspections, lease signings, move-ins, and other housing-related needs.
• Provide case oversight and supervision, including reviewing participant cases, service plans, progress, and documentation with staff and participating in regular case reviews and case conferencing.
• Monitor staff caseloads and workloads to support effective service delivery and ensure participants receive appropriate and timely services.
• Maintain oversight of accurate and timely participant records in HMIS and ensure required documentation meets HUD, Continuum of Care (CoC), COA, and LCFS standards.
• Monitor program and staff compliance with applicable COA, HUD, CoC, HMIS, and LCFS requirements, and assist with audits, reporting, quality improvement activities, and corrective actions as needed.
• Ensure staff complete required training and demonstrate appropriate competency in key service areas, including homelessness services, trauma-informed care, harm reduction, professional boundaries, and suicide-risk response.
• Participate in case conferencing and collaborate with community partners, housing providers, and other service organizations to support participant needs and housing stability.
• Protect participant confidentiality and ensure records, case documentation, and program information are maintained accurately and in accordance with applicable requirements.

Qualifications

• Advanced degree in Social Work or a related human services field with at least 2 years of direct service experience; or
• Bachelor’s degree in Social Work, Human Services, or a related field with at least 4 years of direct service experience.
• Experience with HMIS, housing programs, homelessness services, case management, HUD programs, Continuum of Care (CoC), or Coordinated Entry is preferred.

What We’re Looking For

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Comfort working with databases and electronic records
• Ability to handle confidential and sensitive information
• Valid Indiana Driver's License
• Ability to pass required background checks
• Flexibility to occasionally work evenings or weekends based on program needs

Why LCFS?

At LCFS, You’ll Be Part Of a Mission‑driven Organization Focused On Helping Individuals And Families Build Greater Stability And Self‑sufficiency. We Offer

• Health, dental, and vision benefits
• Retirement benefits
• Professional development and growth opportunities
• A collaborative, mission‑focused work environment