Supportive Service Specialist– Pando Program

Lutheran Child and Family Services of IN/KY; Indianapolis (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement benefits

Professional development

Job summary

Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is seeking a Housing Specialist for the Pando Program. This on-site, full-time role supports individuals experiencing homelessness on their path to stable housing, coordinating referrals, placements, and timely services.

You’ll work with community partners, maintain accurate records, and ensure HUD/CoC/LCFS standards are met while providing vital case oversight and support to program participants.

Qualifications

• Advanced degree in Social Work or related field with 2+ years direct service experience or Bachelor’s in Social Work/Human Services with 4+ years direct service experience.
• Experience with HMIS, housing programs, homelessness services, case management, HUD programs, CoC, or Coordinated Entry is preferred.
• Strong organizational skills and attention to detail; ability to manage multiple priorities; strong written and verbal communication; comfortable with databases and electronic records; ability to handle confidential information; valid Indiana Driver’s License; ability to pass background checks; flexibility for evenings/weekends when needed.

Responsibilities

• Coordinate housing referrals through CES and verify eligibility to support intake.
• Collaborate with property management to coordinate housing applications, inspections, leases, move-ins, and related needs.
• Provide case oversight, reviewing cases, service plans, progress, and documentation with staff.
• Monitor caseloads to support effective service delivery and timely services.
• Maintain HMIS records and ensure compliance with HUD/CoC/LCFS standards.
• Assist with audits, quality improvement activities, and corrective actions.
• Ensure training for staff in homelessness services, trauma-informed care, harm reduction, and professional boundaries.
• Collaborate with partners to support housing stability and participant needs.
• Protect confidentiality and ensure accurate records and documentation.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Time management

Database proficiency

Background checks

Education

Advanced degree in Social Work or related field

Bachelor's degree in Social Work or related field

Tools

HMIS

CoC systems

Coordinated Entry System (CES)

Housing referrals systems

Job description

Indianapolis, IN | Full-Time | On-Site | $22/hour

Help People Move Toward Stable Housing

Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is looking for an organized, detail-oriented Housing Specialist to join our Pando Program.

In this role, you'll help individuals experiencing homelessness navigate the path to stable housing. You'll coordinate referrals, support housing placements and move-ins, maintain accurate records, and work closely with community partners to keep the housing process moving forward.

If you're organized, collaborative, and want your work to make a meaningful impact in the community, we'd love to hear from you.

What You'll Do

• Coordinate housing referrals through the Coordinated Entry System (CES) and review referrals to verify participant eligibility and support the intake process.
• Work closely with property management to coordinate housing applications, inspections, lease signings, move-ins, and other housing-related needs.
• Provide case oversight and supervision, including reviewing participant cases, service plans, progress, and documentation with staff and participating in regular case reviews and case conferencing.
• Monitor staff caseloads and workloads to support effective service delivery and ensure participants receive appropriate and timely services.
• Maintain oversight of accurate and timely participant records in HMIS and ensure required documentation meets HUD, Continuum of Care (CoC), COA, and LCFS standards.
• Monitor program and staff compliance with applicable COA, HUD, CoC, HMIS, and LCFS requirements, and assist with audits, reporting, quality improvement activities, and corrective actions as needed.
• Ensure staff complete required training and demonstrate appropriate competency in key service areas, including homelessness services, trauma-informed care, harm reduction, professional boundaries, and suicide-risk response.
• Participate in case conferencing and collaborate with community partners, housing providers, and other service organizations to support participant needs and housing stability.
• Protect participant confidentiality and ensure records, case documentation, and program information are maintained accurately and in accordance with applicable requirements.

Qualifications

• Advanced degree in Social Work or a related human services field with at least 2 years of direct service experience; or
• Bachelor's degree in Social Work, Human Services, or a related field with at least 4 years of direct service experience.
• Experience with HMIS, housing programs, homelessness services, case management, HUD programs, Continuum of Care (CoC), or Coordinated Entry is preferred.

What We're Looking For

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Comfort working with databases and electronic records
• Ability to handle confidential and sensitive information
• Valid Indiana Driver's License
• Ability to pass required background checks
• Flexibility to occasionally work evenings or weekends based on program needs

Why LCFS?

At LCFS, you'll be part of a mission-driven organization focused on helping individuals and families build greater stability and self-sufficiency. We offer:

• Health, dental, and vision benefits
• Retirement benefits
• Professional development and growth opportunities
• A collaborative, mission-focused work environment