Supportive Living Coordinator

Creative Foundations, Inc.; Mount Vernon (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Creative Foundations, Inc. is seeking a Supportive Living Coordinator to lead Direct Support Professionals and ensure high-quality, person-centered support for individuals with I/DD in Ohio.

You will supervise staff, manage ISPs in collaboration with families, and coordinate scheduling and training to maintain consistent service coverage. The role emphasizes crisis readiness, continued professional development, and effective collaboration with families and community resources in a regulated

Qualifications

• Strong leadership, coaching, and staff-management skills.
• Ability to effectively schedule and coordinate staff coverage.
• Strong communication and interpersonal skills with individuals served, families, DSPs, leadership, and partners.
• Ability to manage multiple priorities and respond to changing staffing and service needs.
• Strong organizational, documentation, and follow-through skills.
• Commitment to person-centered care and supporting individuals with I/DD.
• Ability to respond calmly during emergencies or challenging situations.

Responsibilities

• Train, supervise, and support Direct Support Professionals to ensure high-quality service delivery.
• Create and maintain weekly staff schedules, ensuring all contracted service hours are covered.
• Conduct performance evaluations and provide ongoing coaching and feedback to DSPs.
• Develop and implement Individual Service Plans (ISPs) with stakeholders.
• Monitor ISPs and coordinate adjustments as needed.
• Advocate for the rights and needs of individuals in line with ISP and Ohio requirements.
• Coordinate staff training in communication, crisis intervention, and person-centered care.
• Promote learning and use of technology and innovative practices.
• Serve as liaison among DSPs, individuals served, families, and community resources.

Skills

Leadership

Staff scheduling

Communication

Multitasking

Documentation

Person-centered care

Crisis response

Tech proficiency

Education

High school diploma or GED

Associate or bachelor's degree preferred

I/DD experience preferred

Supervisory/coordination experience preferred

Job description

Creative Foundations provides services and support to individuals with intellectual and developmental disabilities (I/DD), helping the people we serve live fulfilling, independent lives in their communities. Our approach centers on individualized support, advocacy, inclusion, and helping each person live their best life.

Position Summary

The Supportive Living Coordinator (SLC) provides leadership and oversight to Direct Support Professionals (DSPs) who deliver services to individuals with intellectual and developmental disabilities. This role is responsible for staff supervision, scheduling, individualized service delivery, training, compliance, and coordination with families and other stakeholders.

The Supportive Living Coordinator plays an important role in ensuring individuals receive consistent, high-quality, person-centered support while creating a positive and supportive environment for both the individuals we serve and our DSP team.

• Train, supervise, and support Direct Support Professionals to ensure high-quality service delivery.
• Create and maintain weekly staff schedules, ensuring all contracted service hours are appropriately covered.
• Conduct performance evaluations and provide ongoing coaching and constructive feedback to DSPs.
• Develop and implement Individual Service Plans (ISPs) in partnership with appropriate stakeholders.
• Monitor and document the effectiveness of ISPs and coordinate adjustments when necessary.
• Advocate for the rights, choices, and needs of the individuals we serve in accordance with their ISP and applicable Ohio requirements.
• Coordinate and facilitate staff training in areas such as communication, crisis intervention, person-centered care, and other required competencies.
• Promote continuous learning, professional development, and the effective use of technology and innovative practices.
• Serve as a liaison among DSPs, individuals served, families, and community resources to support coordinated care and services.
• Facilitate monthly team meetings as required to promote communication, consistency, and collaboration.
• Ensure services comply with Ohio Department of Developmental Disabilities (DODD), Medicaid, and Creative Foundations policies and requirements.
• Stay informed of regulatory and industry changes impacting services for individuals with intellectual and developmental disabilities.
• Follow established crisis intervention and on-call procedures and provide guidance to DSPs during emergency situations.
• Provide direct coverage when a scheduled shift is abandoned or cannot otherwise be filled.
• Maintain accurate and timely documentation related to service delivery, incidents, staffing, and employee performance.
• Prepare and submit required reports to leadership within established deadlines.

Skills & Qualifications

• Strong leadership, coaching, and staff-management skills.
• Ability to effectively schedule and coordinate staff coverage in a direct-care environment.
• Strong communication and interpersonal skills with the ability to work effectively with individuals served, families, DSPs, leadership, and community partners.
• Ability to manage multiple priorities and respond effectively to changing staffing and service needs.
• Strong organizational, documentation, and follow-through skills.
• Commitment to person-centered care and supporting individuals with intellectual and developmental disabilities.
• Ability to respond calmly and appropriately during emergencies or challenging situations.
• Comfortable using technology and learning new systems and tools.
• Knowledge of I/DD services, Medicaid, DODD requirements, ISPs, and/or direct support services preferred.

Education & Experience

• High school diploma or GED required; associate or bachelor's degree in human services, social work, psychology, healthcare, education, or a related field preferred.
• Previous experience supporting individuals with intellectual and developmental disabilities strongly preferred.
• Previous supervisory, team lead, case management, or program coordination experience preferred.
• Experience working with Direct Support Professionals or in a community-based service environment is a plus.

Additional Expectations

This position participates in an on-call rotation and may be required to provide direct coverage when a shift cannot otherwise be staffed. Flexibility and a commitment to ensuring continuity of services are essential to success in this role.