Supportive Housing Program Manager

Charles Lea Center; Spartanburg (SC); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Charles Lea Center in Spartanburg, SC seeks a Program Manager to oversee two locations, ensure regulatory compliance, and support person-centered services for individuals with disabilities. The role supervises DSP staff and collaborates with leadership to maintain safe, effective program operations.

The position emphasizes staff training, community integration, and accurate documentation, with a focus on delivering high-quality supports and guiding teams toward meaningful goals and independence.

Qualificações

• Bachelor's degree with a minimum of 3 years' experience in Human Services.
• AA with a minimum of 4-5 years' experience in Human Services.
• High School Diploma with a minimum of 5-7 years' experience in Human Services.

Responsabilidades

• Oversee and evaluate assigned programs to ensure compliance and quality.
• Supervise Lead DSPs and DSPs; coordinate staffing and training.
• Ensure person-centered goals and community integration for persons supported.
• Maintain documentation and support regulatory reporting; monitor program metrics.
• Assist with admissions, discharges, and transfers to ensure continuity of services.
• Participate in CSP meetings and interdisciplinary team meetings.

Conhecimentos

Supervisory experience

Leadership

Staff coaching

People-centered approach

Formação académica

Bachelor's degree in Human Services

Associate degree in Human Services

High School Diploma

Descrição da oferta de emprego

As a Program Manager, you’ll oversee CLCs two locations in Spartanburg, SC to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs. This role supervises and supports Lead DSPs and DSPs, maintains facility operations, and under the guidance of the Assistant Director, supports individuals in achieving meaningful goals, community involvement, and independence.

Essential Responsibilities

Program Oversight and Operations

• Implement, manage, monitor, and evaluate assigned programs in accordance with established standards.
• Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition.
• Ensure the wants, needs, preferences, and personal goals of persons supported are honored and actively supported.
• Provide intervention and leadership during emergencies and hospitalizations.
• Support admissions, discharges, and transfers to ensure continuity of services.

Leadership and Supervision

• Provide direct supervision and leadership to Lead DSPs and DSPs.
• Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff.
• Facilitate training opportunities to improve service quality and ensure staff maintain required certifications.
• Coordinate staffing schedules and ensure appropriate coverage at all times.
• Provide coverage and support to other Program Managers as needed.
• Manage conflict using person-centered coaching and professional problem-solving strategies.
• Foster leadership development for self and direct reports.

Person-Centered Planning and Community Integration

• Provide direct guidance to ensure person-centered services and individualized supports.
• Gain an understanding of each individual's abilities, interests, and preferences to support employment, life goals, and independence.
• Collaborate with Community Supports Leadership to develop and expand diversified services.
• Promote community involvement and meaningful relationships for persons supported.
• Participate in Collaborative Support Plan (CSP) meetings and interdisciplinary team meetings.

Documentation and Compliance

• Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance.
• Utilize designated electronic health record systems for daily documentation and communication.
• Compile and submit monthly, quarterly, and annual program reports and statistics.
• Assist in gathering and submitting information related to critical incident reports and Abuse, Neglect, and Exploitation (ANE) investigations within required timelines.
• Participate in corrective action planning, audits, and licensing/compliance reviews.
• Assist with the development and implementation of organizational policies and procedures.
• Maintain program and/or home budgets responsibly.

Training, Safety and Quality Assurance

• Collaborate with Innovative Services on the use of technology to support skill development and independence.
• Coordinate and implement recommendations from therapeutic and clinical meetings.
• Ensure all safety, licensing, and regulatory requirements are maintained.
• Initiate additional training opportunities as available through contracted or community supports.

What You’ll Need

Minimum age: 18

 Bachelor's degree with a minimum of 3 years' experience in Human Services or, AA with a minimum of 4-5 years' experience in Human Services, or High School Diploma with a minimum of 5 - 7 years' experience in Human Services

Minimum Of 2 Years Supervisory Experience

Valid driv