Supportive Housing Program Case Manager

Wellspring (Louisville, KY); Louisville (KY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

Short- and long-term disability

401(k) with employer match

Mileage reimbursement for work travel

Job summary

Wellspring is seeking a full-time SHP Case Manager in Louisville, KY, to support clients in securing stable housing and advancing recovery. The role requires travel between sites, client assessments, service planning, and coordination with medical and community resources.

The position offers competitive benefits, mileage reimbursement, and the opportunity to impact vulnerable adults through person-centered care within Wellspring’s housing, behavioral health, and employment services framework.

Qualifications

• Experience in social services, mental illness services, and homeless services preferred.
• Must have reliable personal vehicle for travel between work sites.

Responsibilities

• Assess client needs and goals, create service plans, and connect to resources.
• Maintain client records and document homelessness status and disability per HUD and Wellspring policy.
• Ensure confidentiality and HIPAA adherence.
• Collaborate with team and monitor housing stability and recovery goals.
• Provide life skills coaching and crisis intervention when needed.
• Coordinate with medical, behavioral health, employment, and education services.

Skills

Case management

HIPAA compliance

Documentation & records

Client advocacy

Travel between sites

Education

Bachelor's Degree

Job description

Wellspring Agency Overview:

Since 1982 Wellspring has championed mental health recovery in Louisville. Serving some of the most vulnerable people in our community, Wellspring is a pillar of hope. We support adults in building healthy & hopeful lives through behavioral health, housing, & employment services. We believe recovery is possible for all people with psychiatric disabilities.

Wellspring’s recovery-oriented programming incorporates person-centered care & utilizes a multi-disciplinary approach. We provide high quality housing assuring opportunities for community integration that enhances our neighborhoods.

Wellspring’s success depends on qualified & dedicated staff; those committed to providing excellent service to our clients, each other, & the community. We value Diversity, Equity, & Inclusion and encourage all people to join us.

Supportive Housing Program (SHP) Case Manager

The SHP case manager performs several functions relative to helping clients succeed in their housing and continued work of recovery. Specifically, the SHP case manager assesses clients’ needs and goals and provides the supportive services necessary for the clients to obtain and maintain stable housing and maximize self-sufficiency and self-determination. Services are delivered based on a clients’ individual goals and service plans.

SHP Case Manager Duties and Responsibilities:

• Assesses client needs and personal goals, creates a service plan addressing these, makes referrals to appropriate resources Monitors client progress with a minimum of one monthly hone visit, offers feedback on progress
• Maintains client records; assures that documentation of homelessness status and disability are on file and completes all assigned tasks related to documentation in a timely manner as prescribed by HUD regulations and Wellspring policy
• Maintains confidentiality and adherence to HIPAA requirements
• Works collaboratively with team members and stays informed regarding clients’ ability to manage their housing, safety, self-sufficiency, mental and physical status and recovery goals
• Documents clients’ progress toward goals in compliance with all funding, licensing, and accrediting entities
• Provides life skills coaching as necessary to support client self-determination and maintenance of permanent housing
• Participates in monthly group supervision and bi-weekly individual supervision
• Provides linkage and referrals to community resources
• Provides ongoing coordination and communication with medical services (physical and behavioral health providers), employment services, educational programs, etc
• Assists and serves as an advocate in applying for and renewing mainstream benefits (SSI, SSDI, SNAP)
• Provides supportive counseling, advocacy, and crisis prevention/intervention services and makes appropriate referrals
• Provides Life Skills support, as needed, around illness management, medication management, nutrition, household
• Assist clients in gaining access to medical, social, educational and other support services
• Develops and facilitates the pursuit of individualized recovery goals via assessment, connecting to resources and monitoring progress
• Travels throughout the community conducting home visits and connecting clients with resources and services
• Collaborateswith landlords and other community partners, advocating for client needs and rights.
• Assistsclients inlocating, applying for,and moving into housing
• Assistsclients with illness management, medication management, and independent living skills, providing crisis intervention as needed.
• Assisting clients with their engagement in physical, mental health, and addiction treatment, ensuring uninterrupted provision of care.

SHP Case Manager Qualifications and Requirements:

• A personal vehicle is required as the SHP case managerwill be responsible for traveling between work sites and transporting clients to regular appointments
• A Bachelor's Degree is requiredbut experience and relevantcoursework will be considered and may be an acceptable alternative
• Preference will be given to persons with experience in social services, mental illness services, and homeless services.

Salary / Other Benefits:

• $45,000 - $50,000
• Mileage reimbursement for work related travel.

What you will receive as a full-time team member at Wellspring:

At Wellspring, we offer more than 40 hours and a paycheck. We change the lives of our clients and colleagues every day. Wellspring offers great benefits for full time employees and their families. These benefits include:

• Medical, dental and vision insurance
• Life insurance
• Short- and Long-term Disability
• Option for a 401(K) Retirement plan with employer match
• Generous paid holidays and vacation
• Other benefits include Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Account (HRA) and more