Supportive Housing Manager

ImmaCare, Inc.; Hartford (CT); On-site; USD 65,000 - 80,000; Full time

Job summary

ImmaCare, Inc. seeks a Supportive Housing Manager to oversee the day-to-day operations of permanent supportive housing programs in Hartford, CT. This role directs housing case management, ensures policy compliance, and maintains program data while supporting clients’ needs.

The position requires leadership, strong communication, and a commitment to person-centered care. The manager will supervise the Housing Case Managers and related staff, coordinate schedules, and collaborate with partners to

Qualifications

• Master’s or Bachelor’s degree preferred in social work or related field.
• 3–5 years relevant work experience.
• Commitment to person-centered and consumer-choice models.
• Excellent interpersonal and written communication skills.
• Experience providing direct supervision to staff.
• Valid driver’s license, insurance, and reliable transportation.
• Bilingual English/Spanish preferred.
• Proficiency with Microsoft Office 365.

Responsibilities

• Provide direct supervision of Permanent Supportive Housing staff and peers.
• Plan scheduling to meet client and agency needs.
• Foster welcoming environment and staff development.
• Enforce compliance with agency policies.
• Assist Director of Programs with reports and audits.
• Participate in Coordinated Access Network meetings as requested.
• Ensure safety of staff, clients, and visitors.
• Maintain program statistics and demographics.
• Support Quality Assurance for funder requirements.
• Collaborate on housing unit maintenance with Housing Location Specialist.
• Coordinate distribution of household goods with Housing Case Manager(s).

Skills

Person-Centered Care

Interpersonal Communication

Staff Supervision

Bilingual English/Spanish

Stress Management

Documentation & Filing

Typing Proficiency

Education

Master’s or Bachelor’s degree in Social Work or related field

Tools

Microsoft Office 365

Job description

JOB DESCRIPTION

Job Title: SUPPORTIVE Housing Manager

Reports to: Director of Programs

Salaried Exempt

Position Summary

The Supportive Housing Manager oversees the day-to-day operations of the permanent supportive housing programs.

Qualifications

• Master’s or Bachelor’s degree preferred in social work, human services or related field and 3-5 years relevant work experience
• Commitment to Person-Centered, and Consumer-Choice models of care
• Excellent interpersonal and written communication skills
• Compassionate concern for those who are homeless
• Experience providing direct supervision to staff
• Valid driver's license, insurance and reliable means of transportation required
• Bilingual/Bicultural (English/Spanish) (preferred)
• Ability to handle stressful situations and a fast-paced environment
• Experience with computers and proficient typing skills
• Ability to complete necessary paperwork and maintain employee files
• Knowledge of Microsoft Office 365 suite

Physical Requirements

Must be able to perform basic office job tasks and lift up to 40 pounds.

Environmental and Working Conditions

This position oversee s daily operations of permanent supportive housing programs; time in the office completing paperwork and maintaining employee and client files; conducting bi-weekly staff meetings, supervision & trainings; and meeting with other service providers as needed.

Job Responsibilities

• Provide direct supervision of Permanent Supportive Housing Case Managers, the Housing Location Specialist and the Peer Advocate
• Arrange the scheduling of direct reports to meet the needs of clients and agency operations
• Provide a welcoming environment and a culture of positive staff development
• Enforce compliance of agency policies
• Assist the Director of Programs with reports and program audits
• Participate in Coordinated Access Network meetings as requested by the Director of Programs
• Ensure safety of staff, clients, and visitors
• Maintain program statistics, such as general program demographics, utilization, rent status, case manager productivity, client income source, and incidents of all types
• Manage Quality Assurance to ensure high-quality service delivery in compliance with all funder requirements
• Collaborate on the maintenance of housing client’s apartments with Housing Location Specialist
• Collaborate on the distribution of household goods to clients with Housing Case Manager(s)
• Be knowledgeable regarding resources and issues affecting our target population
• Other duties as needed/assigned