Supportive Housing Case Manager

Paycom; Portland (OR); On-site; USD 39,000 - 41,000; Full time

Job summary

Transition Projects, Inc. is seeking a Supportive Housing Case Manager at the Macadam Office in Portland to provide outreach-based services helping individuals stabilize and thrive in Permanent Supportive Housing.

You will work with participants to assess needs across medical, mental health, substance use, income development, education, and social supports, coordinating with landlords and community providers.

Qualifications

• Bachelor’s degree in a related field or, alternatively, 2 years of experience in social services.
• Ability to interact with multiple agencies and advocate for participants' needs.
• Knowledge of chemical dependency and mental health issues and resources.
• Familiarity with community resources for the homeless and housing insecure.

Responsibilities

• Provide outreach-based support to PSH participants to promote housing stability.
• Assess service needs across medical, mental health, substance use, income development, and basic needs.
• Coordinate with landlords, property owners, and community providers to deliver services.
• Maintain participant files and HMIS documentation; prepare monthly case management reports.

Skills

Social services experience

Bilingual English/Spanish preferred

Agency collaboration

Computer literacy

Education

Bachelor's degree in related field

Job description

Job Details

Position: Supportive Housing Case Manager

Supervisor: Supportive Housing Program Manager

Location: Macadam Office (5520 S Macadam Ave.Portland, OR 97239)

Hours: Monday-Friday 8am-4pm/9:00am-5:00pm

Wage: $29.00 hourly - Eligible for Language Differential

Classification: Non-Exempt, Union Represented, Full-Time, Benefit Eligible

GENERAL RESPONSIBILITIES

Supportive Housing Case Managers provide services to support newly housed individuals to stabilize and thrive in Permanent Supportive Housing. This position emphasizes outreach-based services with a focus on individualized support, harm reduction, and connection to community. The right person for this role is highly engaging, creative, has knowledge of community resources, has strong boundaries, and a commitment to helping vulnerable people succeed in housing.

SPECIFIC RESPONSIBILITIES

• Provide outreach-based support to people in Transition Projects Permanent Supportive Housing grants to support housing stability and connection to community supports.
• Collaborate with participants to assess service needs including medical, mental health, substance use, income development, tenant education, socialization, and basic needs.
• Identify and coordinate connection to needed community providers.
• Meet with participants as needed to provide and coordinate delivery of services.
• Coordinate with landlords and property owners to mitigate tenant issues and advocate for participant needs.
• Coordinate with agency programs and administration to provide consistent quality and comprehensive services to participants.
• Develop and maintain relations with community resources to promote access and services for PSH participants.
• Attend staff meetings, case management meetings and partner meetings as assigned.
• Maintain accurate, updated, and comprehensive participant files.
• Maintain accurate and updated documentation of services in HMIS.
• Adhere to allocated budgetary guidelines.
• Provide monthly Case Management Reports as requested.
• Other duties as assigned.

PERFORMANCE REQUIREMENTS

• Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
• Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
• Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
• Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
• Attend agency and program staff meetings.

PHYSICAL/MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
• Hearing adequate for telephone work. Vision adequate for close work.
• Hand and finger dexterity adequate to operate standard office equipment.
• Ability to walk, bend, stand, sit, reach, stoop, pull, squat, and climb stairs and ladders.
• Sitting at a desk completing paperwork and working on a computer for lengthy periods.
• Mobility to allow responsive traveling to participant residences located around the metro area.
• Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.
• Ability to lift up to 50 pounds.

WORKING CONDITIONS / SAFETY CONSIDERATIONS

• Work environments may include exposure to animals/pets across various program sites.
• This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field -OR- 2 years of experience in social services
• Demonstrated ability to interact with other agencies in developing and providing services to participants; including ability to advocate on behalf of participants for services with other agencies.
• Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
• Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
• Ability to provide mediation between agencies, participants, and property and building managers.
• Up-to-date familiarity of community resources and services available to assist the homeless.
• Demonstrated knowledge of domestic violence and sexual assault issues and resources.
• Demonstrated knowledge of services available to assist people experiencing homelessness or housing insecurity.
• Demonstrated knowledge of services available to assist veterans.
• Demonstrated ability to work as part of a team in the delivery of services to participants.
• Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, email, and Internet programs.
• Demonstrated ability to maintain accurate and comprehensive participant files.
• Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
• Bilingual English/Spanish preferred. Applicants who are themselves veterans will receive priority consideration.
• Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility.

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.