Supporter and Software Consultant with German

Planet; United States; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Support & Software Consultant, where you will be the first point of contact for customers. This role offers the opportunity to analyze and resolve technical inquiries, conduct training sessions, and enhance customer satisfaction. With a focus on the hospitality sector, you will collaborate with a dynamic team to ensure seamless integration of innovative software solutions. If you have a passion for technology and a commitment to delivering top-notch service, this position is perfect for you. Embrace a career in a fast-paced environment that values diversity and personal growth.

Qualifications

• Completed training or degree in hospitality, IT, or related field.
• Experience in hotel industry to understand customer needs.

Responsibilities

• Provide technical support and consulting via phone and email.
• Conduct user training sessions to ensure effective software use.

Skills

Customer Support

Technical Consulting

Problem Solving

Communication Skills

Hospitality Knowledge

IT Skills

Education

Degree in Hospitality

Degree in IT

Tools

protel hotel software

PMS Systems

Ticketing Systems

Job description

About Planet:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

As a Support & Software Consultant (m/f/d), you will be the first point of contact for our customers, assisting them via phone or email with

technical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to use

our software optimally and efficiently. After an intensive onboarding phase, you will take over customer consulting, installation, and training,

ensuring that they can seamlessly integrate our hotel software into their daily operations.

What you will do:

● Technical support and consulting for customers and business partners via phone, email, or the ticketing system.

● Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines.

● Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.

● Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively.

● Enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service.

● Active collaboration within the team and close coordination with other departments to continuously improve the software and services.

● Taking on shift and weekend duties to ensure reliable customer support

Who you are:

● Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred).

● Experience in the hotel industry or solid knowledge of the hospitality sector to better understand customer needs.

● Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions.

● Fluent Germane and English skills (spoken and written) to communicate professionally with national and international customers.

● Eloquent and confident communication skills, with the ability to maintain a friendly and professional tone even in stressful situations.

● Strong customer orientation and a commitment to delivering first-class service and tailored solutions.

● Experience with protel hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in the

hospitality industry.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.