Supported Housing Case Manager

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous PTO & sick time

Annual raises based on performance

Job summary

Western New York Integrated Care Collaborative, Inc. seeks a dedicated case manager to oversee HUD Scattered Site Housing, OASAS PSH, Shelter Plus Care, and Garden Lofts programs, coordinating housing placement and supports for individuals experiencing homelessness with substance use disorders in Buffalo.

The role emphasizes trauma-informed care, Housing First, and Harm Reduction, requiring collaboration with landlords, social supports, and facility staff; duties include creating service plans,

Qualifications

• Master’s Degree in Human Services or related field is required.
• Bachelor’s Degree in Human Services or related field with at least 6 months of experience.
• Associate’s Degree in Human Services or related field with at least 1 year of experience.
• Valid New York State driver’s license and a reliable automobile are required.

Responsibilities

• Assists program participants in obtaining housing that meets HUD standards.
• Develops individual service plans to support growth, empowerment, and self-sufficiency.
• Maintains housing charts and regulatory documentation.
• Attends weekly staff meetings and case conferences.
• Responds to crises and emergencies as needed.
• Maintains confidentiality and complies with HIPAA, 42 CFR Part 2, HUD rules.

Skills

Driver's license

Reliable automobile

Education

Master’s Degree in Human Services or related field

Bachelor’s Degree in Human Services or related field

Associate’s Degree in Human Services or related field

Job description

This position is responsible for the day-to-day operations of HUD Scattered Site Housing Program, OASAS Permanent Supportive Housing Program, Shelter Plus Care Housing Program, and Garden Lofts at Marine Hospital. This position is responsible for all aspects of case management for individuals diagnosed with substance use disorders who may be experiencing homelessness.

Duties and Responsibilities

• Assists program participants in obtaining housing that meets standards of quality set by HUD
• Supports program participants in selecting household furnishings
• Assists program participants during the “moving in” process
• Facilitates relationships between program participants and landlords/property managers, advocating for program participant when necessary
• Establishes working relationships with landlords/property managers and maintains a roster of available housing units
• Works in collaboration with program participants to create individual service plans to support participant’s growth, empowerment, and self-sufficiency
• Informs appropriate staff of any concerns or changes in program participant’s demeanor that may signify exacerbated mental health concerns that require intervention.
• Visits program participant’s homes at least once monthly to inspect the unit and ensure participant’s safety and security in the home
• Assists program participants in securing linkages to social supports that lead to successful community integration
• Assists program participants in achieving financial independence by obtaining income, creating and following budgets, and participating in educational or vocational programs
• Responds to and manages crisis or emergency situations that may arise
• Accurately completes case notes in a timely manner
• Manages program participant’s housing chart and ensures all necessary regulatory documentation is current
• Participates in weekly staff meetings and case conferences
• Carries out duties essential to the above stated responsibilities as assigned
• Attends trainings as assigned to increase knowledge of homelessness and substance use disorders
• Participates in community wide meetings to build a network of other support service workers and to increase knowledge of local resources
• Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, program participants, and external partners
• Practices Housing First and Harm Reduction in all duties and interactions with program participants
• Regular attendance at work location
• Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
• Other duties may be assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements/Qualifications

• Master’s Degree in Human Servic:es or related field OR
• Bachelor’s Degree in Human Services or related field and a minimum of 6 months human services experience OR
• Associate’s Degree in Human Services or related field and a minimum of one year human services experience
• In addition the qualifications above, a valid New York State driver’s license is required and a reliable automobile

Salary Description

• $21.42/Hour
• $250 - $1,500 conditional sign-on bonus
• Generous PTO & sick time
• Annual raises based on performance
• Health, dental, and vision insurance