Support Worker

Cygnet Group; Nightingale (NV); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Salary progression after 3 months

Coaching and appraisal

Employee discount savings

Cycle to Work scheme

Recruitment referral scheme

Wellbeing centre with mental health/健康

Career development opportunities

Job summary

Cygnet Nield House in Crewe is hiring a Support Worker to provide practical, emotional and therapeutic support to women with mental health needs. The role offers 42 hours per week in a mixed 12-hour shift pattern and a salary of £13.15–£13.70 per hour after 3 months, with ongoing development opportunities.

Ideal candidates have care experience or transferable people-focused skills, and a calm, compassionate approach.

Qualifications

• Experience in care or transferable skills from people-focused roles.
• Ability to work in a mental health hospital environment.

Responsibilities

• Provide practical, emotional and therapeutic support to women with mental health needs.
• Offer enhanced care using a flexible, person-centred approach.
• Build trusted relationships with service users.
• Support safeguarding practices and maintain boundaries.
• Work with nurses and clinicians to deliver outstanding care.

Skills

Caring

Clear communicator

Team player

Care experience

Transferable skills

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Support Worker

Cygnet Nield House, Crewe, Cheshire

Location: Cygnet Nield House, Barrows Green, Bradfield Road, Crewe, Cheshire, CW1 4QW

Salary: £13.15 per hour rising to £13.70 after 3 months

Hours: 42 hours per week across a mixed shift pattern (12 hour day and night shifts)

Ideal for: Candidates with care experience or transferable skills from people-focused roles.

Excited to grow your career?

Are you looking for a rewarding Support Worker job in Crewe where you can use your experience, people skills and compassion to make a real difference?

At Cygnet, our people make all the difference. We value talented, committed colleagues and, wherever possible, support our teams to grow professionally and develop their careers.

We are looking for confident, compassionate and resilient Support Workers with a passion for delivering outstanding care to join our team at Cygnet Nield House in Crewe.

You’ll be working 42 hours per week across a mixed 12-hour shift pattern, helping to make a positive difference to the lives of the women in our care.

Whether you have experience in care, mental health, healthcare, support work or residential services, or you bring transferable skills from roles such as customer service, hospitality, retail, education, security, community work or family caring responsibilities, this could be the next step in your career.

About Cygnet Nield House

Cygnet Nield House is a specialist mental health hospital for women in Crewe, Cheshire. The service supports women aged 18 and over and is split into two distinct wards, each offering specialist mental health care.

Clarion Ward is a 14-bed complex personality disorder service for women with a dual diagnosis of personality disorder, with or without co-morbid disordered eating.

Compton Ward is a 15-bed acute service for women. The ward provides a safe and stabilising environment for women experiencing an acute episode of mental illness who require an emergency admission.

At Nield House, you’ll be part of a supportive, multidisciplinary team helping women feel safe, respected and empowered as they work towards recovery, independence and improved wellbeing.

A role where your experience matters

This role is ideal for someone who already has some experience supporting people, or who has developed strong transferable skills in another people-focused environment.

You may have worked as a:

• Support Worker
• Healthcare Assistant
• Mental Health Support Worker
• Care Assistant
• Residential Support Worker
• Recovery Worker
• Teaching Assistant
• Youth Worker
• Customer Service Advisor
• Hospitality or retail colleague
• Security Officer
• Community volunteer
• Family carer

If you are calm under pressure, a good communicator and passionate about helping people, we can support you to build a meaningful career in health and social care.

Your Day-to-Day

As a Support Worker at Cygnet Nield House, you’ll provide practical, emotional and therapeutic support to women with mental health needs.

Your responsibilities will include:

• Offering enhanced care using a flexible, person-centred approach
• Providing guidance and encouragement through physical and emotional support
• Building positive, professional and trusting relationships with service users
• Learning about each individual’s specific needs and supporting them in the most appropriate way
• Assisting with medical and welfare needs
• Reporting medical and welfare concerns as required
• Supporting safeguarding practices and maintaining professional boundaries
• Helping to maintain a safe, clean and therapeutic environment
• Encouraging independence, confidence and positive daily routines
• Working closely with nurses, clinicians and wider colleagues to deliver outstanding care

You Are

We are looking for people who are genuinely driven to make a difference.

• Caring, confident and compassionate
• Experienced in care or able to bring strong transferable skills
• A clear communicator and good team player

Passionate about empowering women and supporting independence

Able to work positively in a mental health hospital environment

Motivated to learn, develop and grow your career with Cygnet

You do not need to have worked in a mental health hospital before, but some experience of supporting people, working with challenging situations or helping others through difficult moments would be beneficial.

Why Cygnet?

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up.

• Salary of £13.15 to £13.70 per hour
• Full‑time hours, 42 hours per week
• Mixed 12-hour shift pattern
• Flexible working with opportunity for overtime
• Regular coaching and appraisal
• Expert supervision and peer support
• Employee discount savings
• Cycle to Work scheme
• Recruitment referral scheme
• Wellbeing centre with exercises, recipes, financial advice and mental health support
• The opportunity to build a rewarding career in mental health care
• A supportive team environment where your work makes a real difference

Frequently Asked Questions

Where is Cygnet Nield House located?

Cygnet Nield House is located at Barrows Green, Bradfield Road, Crewe, Cheshire, CW1 4QW.

What type of service is Cygnet Nield House?

Cygnet Nield House is a specialist mental health hospital for women, offering acute mental health support and complex personality disorder services.

Do I need previous care experience?

Some experience in care, healthcare, support work or mental health would be helpful, but we are also interested in candidates with transferable skills from people-focused roles.

What transferable skills are useful for this Support Worker role?

Useful transferable skills include communication, empathy, resilience, teamwork, patience, problem‑solving, remaining calm under pressure and supporting people through challenging situations.

What hours will I work?

You’ll work 42 hours per week across a mixed shift pattern of 12-hour shifts.

How much does the role pay?

The salary is £13.15 rising to £13.70 per hour after 3 months.

Is this a good role for someone local to Crewe?

Yes. This is a great opportunity for candidates looking for Support Worker jobs in Crewe, mental health jobs in Cheshire, or a full‑time care role in the local area.

Ready to grow your career?

If you care about making a difference, we want to talk to you.

Join Cygnet Nield House in Crewe as a Support Worker and help women with mental health needs feel safe, supported and empowered.

Please note: successful candidates will be required to undergo an enhanced DBS check.

Improving lives together.