Support Technician

Revere Medical; Westwood (MA); Remote; USD 45,000 - 60,000; Full time

Job summary

Revere Medical is seeking a Support Technician to provide technical support for the Patient Portal system. The role involves troubleshooting, customer service, and managing access in EHR systems. Join a team dedicated to improving patient outcomes through technology and support.

Benefits

Medical coverage

Dental

Vision

HSA with company contribution

Retirement plans

Life and Disability Insurance

Qualifications

• Minimum of two years’ experience in a medical office required.
• Familiarity with HIPAA Privacy practices.

Responsibilities

• Provide daily technical support to patients and healthcare staff.
• Analyze patient needs through phone consultations and remote diagnostics.
• Manage end-user access in Athena and eCW EHR systems.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Attention to Detail

Technical Skills

Education

High school diploma or GED

Tools

Microsoft Excel

Athena

eCW

Meditech

Job description

Why Revere Medical

Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We’re committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.

Support Technician Summary Of Duties

Provide daily technical support to patients and healthcare staff for the Patient Portal system. Responsibilities include troubleshooting, diagnosing issues, and escalating problems as needed. Ensure timely and effective resolution of queries and complaints. Assist with optimization, testing, and upgrades to the Patient Portal infrastructure.

Responsibilities

• Deliver excellent customer service.
• Support patients with registration and login processes, providing basic tech support.
• Analyze patient needs through phone consultations and remote diagnostics.
• Handle patient and staff calls, resolving issues or escalating as necessary.
• Investigate and resolve issues promptly using research and diagnostic skills.
• Participate in team meetings.
• Manage end-user access in Athena and eCW EHR systems.
• Assist with ad hoc projects and corporate initiatives as directed.
  
  

Education

• High school diploma or GED required.
  
  

Experience

• Minimum of two years’ experience in a medical office required.
  
  

Knowledge

• Familiarity with company policies and procedures.
• Understanding of medical terminology and insurance practices.
• Proficiency in grammar, spelling, and punctuation for drafting and editing documents.
• Basic arithmetic skills for calculations and reconciliations.
• Knowledge of HIPAA Privacy practices.
  
  

Skills/Abilities

• Excellent customer service and communication skills, both written and verbal.
• Proficiency in English; Spanish is a plus.
• Strong interest in technology, quick learner of new software, and strong typing skills.
• Proficiency in Microsoft Excel, email, Internet, and PowerPoint.
• Ability to adapt to changing demands.
• Strong organizational and prioritization skills.
• Effective problem-solving skills for repetitive tasks.
• Attention to detail and ability to work independently and in a team.
• Experience with Athena, eCW, or Meditech systems is a plus.
• Ability to work Eastern Standard Time, 8:30am-5pm, Monday-Friday.
  
  

Work Environment

• Remote work environment.
• Must have a HIPAA-compliant workspace free from listening devices (e.g., Alexa, Google).
• Frequent contact with staff and patients.
• May require working under stressful conditions
  
  

About Revere Medical

At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.

Benefits Offered: Medical coverage (with discounts for using services through Revere), Dental, Vision, HSA with company contribution, Retirement plans, Life and Disability Insurance and much more!

Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.