Seasonal Retail Sales Associate - Queenstown Premium

Gap; Queenstown (MD); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap is an iconic American retailer hiring friendly, customer-focused team members in Maryland. You’ll engage with shoppers, know our product, and help bring the Gap experience to life.

In this role you’ll educate customers on merchandise, offer outfit ideas, promote loyalty programs, and support sales floor, fitting rooms, checkout, and back-of-house tasks to ensure smooth store operations and a premium shopping experience.

Qualifications

• Excellent customer service experience.
• Strong communication skills.
• Ability to learn on-the-job training.

Responsibilities

• Become experts of the brand's selling behaviors to deliver premium customer experience.
• Assist customers and locate merchandise quickly using multiple methods.
• Offer style and outfit suggestions using mannequins and displays.
• Promote loyalty programs to customers.
• Leverage omni-channel offerings to provide a frictionless experience.
• Support sales floor, fitting room, checkout, and back-of-house tasks.
• Respond courteously to internal and external requests.
• Exchange and verify job-related information to provide support.

Skills

Good communicator

Customer service

Problem solving

Tech-savvy

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you’ll do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.


• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately


• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration


• Promote loyalty by educating customers about our loyalty programs


• Leverage omni channel offerings to deliver a frictionless customer experience


• Support sales floor, fitting room, check out, and back of house processes, as required


• Courteous and responsive to internal/external request


• Exchange and verifies job related information to provide support

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals


• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required


• Able to handle customer interactions and potential issues/concerns courteously and professionally


• Use basic information-gathering skills to solve problems


• Ability to learn procedural knowledge acquired through on- the-job training

Hourly Range:

$15.00 - $16.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.


• One of the most competitive Paid Time Off plans in the industry.*


• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*


• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*


• Employee stock purchase plan.*


• Medical, dental, vision and life insurance.*

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.