Support Technician

Us; Georgia; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement savings plan after 60 

Paid Time Off

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Vector Security is hiring an entry-level Support Technician to assist experienced technicians with residential and commercial installations and service. The role requires willingness to learn, strong organization, and effective communication.

Location options include Vidalia, GA or Savannah, GA, with on-the-road duties as needed. The position offers growth opportunities, a competitive salary, and benefits, aligning with Vector Security's commitment to protecting people and property with

Qualifications

• High School Diploma or equivalent. No industry experience - Required.
• Receives skills and training from management, peers, and training curriculum.
• Must possess a valid driver’s license.
• Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service.
• Must be able to understand technical functionality of various systems learned online and/or via hands-on instruction.

Responsibilities

• Assist Experienced Technicians with Installations and/or Servicing: demonstrate ability to learn and retain information for future use; use basic logic to troubleshoot issues; utilize hand tools and basic power tools; keep job site clean and organized; communicate with peers, manager, and customers.

Skills

Customer service

Communication

Learning agility

Teamwork

Education

High School Diploma or equivalent

Tools

Basic hand tools

Power tools

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as an Support Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Vidalia, GA or Savannah, GA / On the Road

The Support Technician is an entry-level position. The candidate will assist more senior technicians with installations and/or servicing of residential and/or commercial customers as required. Responsibilities also include a willingness and ability to learn, organizational skills and effective communications.

Responsibilities:

• Assist Experienced Technicians with Installations and/or Servicing:
  • Demonstrate the ability to learn and retain information for future use.
  • Employ basic logic skills and ability to walk through a simple issue to resolution.
  • Utilize hand tools and basic power tools.
  • Keep job site clean & organized so work can be performed in the safest manner possible, and tools and equipment can be found quickly.
  • Interact with and communicate with peers, manager, and customers effectively.

Qualifications:

• Education/Experience:
  • High School Diploma or equivalent. No industry experience - Required.
  • Receives skills and training from management, peers, and training curriculum.
• Certification/License:
  • Must possess a valid driver’s license.
• Communication:
  • Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service.
• Technical:
  • Must be able to understand technical functionality of various systems learned online and/or via hands-on instruction.

Our Total Rewards packing includes (but is not limited to)

• Career advancement opportunities
• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi‑site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.