Support Technician

Talentify; Folsom (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Mindlance is seeking an IT Support Specialist for its Biometrics Hosted Services Center. You will handle customer and biometrics personnel calls, log and escalate issues, and assist with software deployment and system maintenance.

Role requires strong communication, experience with Windows/Linux troubleshooting, and familiarity with cloud services and databases. You will collaborate with engineering, sales, and operations teams in a fast-paced environment.

Qualifications

• Experience in an IT service/support environment.
• Familiarity with software releases and deployment processes.
• Proficient in troubleshooting Windows and Linux desktops/servers.
• Some work experience with Cloud and databases.
• Strong verbal and written communication; customer-facing attitude.

Responsibilities

• Handle IT support center calls from customers and Biometrics personnel.
• Log, troubleshoot, and escalate issues; provide status updates.
• Assist in selecting software to meet user requirements.
• Perform installation, repair, and preventative maintenance of computer systems.
• Support data center operations: monitoring, issue logging, and troubleshooting.

Skills

IT support center

Release processes

Windows troubleshooting

Linux troubleshooting

Cloud awareness

Database basics

Communication

Customer facing

Tools

Ticketing basics

Job description

JOB DESCRIPTION

As part of the CLIENT Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including

Phone Support receiving Customer and Biometric personnel support calls.

Managing Customer and Biometric personnel support calls including
Logging and support through trouble shooting or advising.
Logging and escalating or routing call as required.
Provide case status updates to Customer and Biometric personnel.
Perform the installation, repair and preventative maintenance of computer and related systems.
Assist in determining software to meet user requirements.
Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
Provide Data Center support including
Daily monitoring / checks.
Logging of noted issues.
Troubleshoot or assist in troubleshooting of data center related issues.

The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including Support Center Team members,
Biometrics division engineering staff,
Sales and marketing
Management and Administrative.

MANDATORY SKILLS

• Knowledge on IT support center, process is required.
• Knowledge on software releases and deployment process required.
• Windows, Linux desktops and server trouble shooting.
• Cloud and DB - some work experience or understanding of technical aspects.
• Good communication (verbal & written)
• Customer facing/serving attitude

DESIRED SKILLS

• Knowledge on Kubernetes, pods, system alerts and logs preferred.
• Knowledge on azure and MFA is preferred.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans