Support Tech

RegalCare at Worcester; Worcester (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

RegalCare at Worcester is seeking a compassionate and detail-oriented Support Tech to join our dynamic team. You will provide supportive care to individuals with mental health challenges, substance use issues, or both, ensuring their safety and well-being in a home-like setting.

Responsibilities include monitoring resident behavior, enforcing professional boundaries, collaborating with nursing and social work to implement care plans, and using de-escalation techniques to maintain safety.

Qualifications

• High school diploma or equivalent; relevant training or certification in mental health or substance use preferred.
• Prior experience in a security role or mental health setting is desirable.
• Strong communication and interpersonal skills.
• Ability to manage crises and defuse stressful situations.
• Understand principles of mental health, substance use, and recovery.

Responsibilities

• Monitoring and facilitating patient behavior; report changes to mental health professionals and support programs.
• Establish and maintain professional boundaries with residents and address manipulative behaviors when needed.
• Collaborate with nursing, psychiatric, and social work teams to implement individualized care plans.
• Monitor for distress or relapse and use verbal de-escalation techniques to ensure safety.

Skills

Communication skills

Interpersonal skills

Crisis management

De-escalation

Security experience

Mental health knowledge

Education

High school diploma or equivalent

Job description

RegalCare at Worcester -

Support Tech

RegalCare at Worcester

Job Summary:

RegalCare at Worcester is seeking a compassionate and detail-oriented Support Tech to join our dynamic team. As a Support Tech, you will provide supportive care to individuals with mental health challenges, substance use issues, or both, ensuring their safety and well-being. If you are passionate about delivering high-quality care and believe in the importance of a comfortable and home-like setting, we encourage you to apply for this rewarding role.

Key Responsibilities:

• Monitoring & Facilitation: Patient behavior and report changes to mental health professionals. Support therapeutic programs and group activities including smoking breaks. Communicate effectively with patients, families, and team members. Keep accurate records of patient interactions and care.

• Boundary Enforcement: Establish and maintain firm, professional therapeutic boundaries with residents. Recognize and gently but firmly address manipulative behaviors, care resistance, or boundary-testing typical in substance abuse recovery.

• Care Plan Collaboration: Work closely with nursing, psychiatric, and social work teams to implement individualized behavioral care plans and document resident progress, triggers, and successful interventions.

• Safety & Crisis Prevention: Monitor residents for signs of escalating distress or potential substance relapse. Utilize verbal de-escalation techniques to ensure the physical and emotional safety of the resident, staff, and peers.

Requirements:

• High school diploma or equivalent; relevant training or certification in mental health or substance use preferred.

• Prior experience in a security role or mental health setting is desirable.

• Strong communication and interpersonal skills.

• Ability to manage crises and defuse stressful situations.

• Understand principles of mental health, substance use, and recovery.

Why Join RegalCare at Worcester:

• Our Commitment: We are committed to providing the best possible medical care in a comfortable and home-like setting, and to supporting our employees' growth and development.

• Our Values: We uphold the values of prudence, respect, and compassion in all our interactions with patients, clients, and colleagues.

How to Apply:

If you are passionate about delivering high-quality care and are committed to upholding our values, we encourage you to apply for this rewarding role. Please note that this is a full-time position with a competitive salary and benefits package. Don't miss out on this opportunity to join our dynamic team and make a difference in the lives of our patients and residents. Apply now!

RegalCare requires evidence of COVID-19 vaccination for all RegalCare personnel and affiliates who will be present at a facility. Religious and medical exemptions will be provided in accordance with applicable federal and state laws.

RegalCare is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans’ status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.