Support Team Lead - New York (Hybrid)

Perella Weinberg Partners; New York (NY); On-site; USD 135,000 - 180,000; Full time

Job summary

Perella Weinberg Partners in New York seeks a Support Team Lead to run daily IT support operations, mentor a global team, and serve as the escalation point for complex issues. You will coordinate with Infrastructure, Network & Security and Platform Engineering to resolve problems and ensure service levels.

The role requires 8+ years in IT support with 2+ in a lead role, strong Windows, M365, Intune, and PowerShell skills, plus experience supporting executives.

Qualifications

• 8+ years in IT support, including 2+ in a lead or senior role.
• Proven ability to lead and mentor a team in a fast-paced setting.
• Experience providing white-glove support to C-suite and senior executives.
• Strong knowledge of Windows, Microsoft 365, hybrid AD (on-prem and Entra ID), Intune, and Windows Autopilot.

Responsibilities

• Lead day-to-day Support operations and set priorities for a global team.
• Coach and mentor team members and act as escalation point.
• Coordinate with Infrastructure, Network & Security and Platform Engineering for complex issues.
• Liaise between Support, IT leadership and global offices during tech rollouts.
• Oversee ticketing, service levels, and root-cause analysis to improve service.
• Write and maintain processes and knowledge base articles.
• Provide white-glove Level 1 and Level 2 support worldwide.
• Manage on-call rotation including after-hours and weekends.

Skills

Windows

Microsoft 365

Intune

PowerShell

Automation

AI platforms

Education

Bachelor’s degree

Tools

Intune

Windows Autopilot

Entra ID

Active Directory

Job description

Perella Weinberg is hiring a Support Team Lead in New York. You will join a global team supporting all offices, with a focus on our New York headquarters, the C-suite, and other U.S. offices. You will lead daily operations, handle escalations, and support bankers on live transactions, where speed and judgment matter. You will work closely with the global Support, Infrastructure, Network & Security, and Platform Engineering teams.

Key Responsibilities

Leadership

• Lead day-to-day Support operations. Set priorities and coordinate work across the global team.

• Coach and mentor team members.

• Act as the escalation point for complex issues. Work with Infrastructure, Network & Security, and Platform Engineering to resolve them.

• Serve as the liaison between Support, IT leadership, and global offices.

• Lead support projects and represent Support on technology rollouts.

• Oversee ticketing and service levels. Analyze trends to find root causes and improve service.

• Write and maintain processes and knowledge base articles. Make sure the team follows them.

Hands-on Support

• Provide white-glove Level 1 and Level 2 support worldwide.

• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices. Support Microsoft 365 and Windows 365.

• Coordinate moves, adds, and changes. Manage and audit hardware and software inventory.

• Support conference rooms, video conferencing, and VoIP, including high-profile meetings.

• Train users and give technical guidance.

• Manage and participate in the on-call rotation, including occasional after-hours and weekend support.

Qualifications

• 8+ years in IT support, including 2+ in a lead or senior role.

• Proven ability to lead and mentor a team in a fast-paced setting.

• Experience providing white-glove support to C-suite and senior executives.

• Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.

• Experience with software deployment and patch management.

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.

• Working knowledge of PowerShell and a passion for automation.

• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.

• Sound judgment under pressure and a root-cause mindset.

• Clear communicator at all levels, with a sense of urgency and a client-focused manner.

• Bachelor’s degree preferred. Financial services experience strongly preferred.

Nice to Have

• Investment bank or advisory firm experience.

• Experience using AI tools to build workflows and automate processes.

• ITIL certification or strong familiarity with incident and problem management.

The annualized base salaryfor this position is$135,000 - $180,000.

Perella Weinberg is an Equal Opportunity Employer.

Learn more: https://www.pwpartners.com