Support Staff Supervisor

Curant Health Georgia, LLC; Smyrna (GA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Paid time off

Parental leave

Employee discounts

Job summary

Curant Health Georgia, LLC in Smyrna, GA is seeking a Clinical Services Support Team Supervisor to lead clinical support staff in a healthcare call center. You will manage staffing, scheduling, timekeeping, and performance while ensuring patient service, quality, and compliance.

The ideal candidate has supervisory experience in a healthcare call center or clinical operations, with experience obtaining medication histories and familiarity with CMS Stars/HEDIS measures.

Qualifications

• 2+ years supervisory experience in a healthcare call center or clinical operations.
• Experience obtaining medication histories and familiarity with pharmacology.
• Knowledge of CMS Stars and HEDIS quality programs preferred.
• HIPAA compliance and patient privacy experience.
• Proficiency with electronic health records and call center tech.

Responsibilities

• Develop and manage daily and long-term staffing schedules.
• Coordinate time-off, shift swaps, and real-time staffing adjustments.
• Review and approve timecards with HR/Payroll.
• Monitor labor utilization and operational metrics.
• Assist with medication histories and reconciliation workflows.
• Support performance reviews and employee recognition.
• Ensure HIPAA and clinical protocol compliance.

Skills

Supervisory experience

Medication histories

Leadership

Communication

HIPAA compliance

EHR systems

Excel skills

Education

Associate’s degree in Nursing and LPN licensure

Tools

InContact

Five9

Job description

Georgia
200 Technology Ct SE
Suite B
Smyrna, GA 30082, USA

Description

JOIN A LEADING HEALTHCARE COMPANY

At Curant Health, our vision is to personalize healthcare—driven by choice and defined by value. Our employees bring this vision to life through excellent service, personalized care, accountability, innovation, and integrity. We offer competitive pay, great benefits, and the opportunity to make a meaningful impact every day.

We are seeking a Clinical Services Support Team Supervisor in Smyrna, GA to provide operational leadership to clinical support staff within our healthcare call center environment.

POSITION SUMMARY

The Clinical Services Support Team Supervisor provides operational oversight for clinical support staff within a healthcare call center environment. This position is responsible for managing staffing, scheduling, timekeeping, employee performance, and clinical support workflows while ensuring a high standard of patient service, quality, and compliance.

The ideal candidate will bring proven supervisory experience in a healthcare call center or clinical operations environment, experience obtaining medication histories, strong knowledge of pharmacology, and familiarity with CMS Stars and HEDIS quality measures.

This position also requires schedule flexibility to support evening operations, 12:00 p.m.–9:00 p.m. or 3:00 p.m.–12:00 a.m., based on business needs.

RESPONSIBILITIES

• Develop and manage daily and long-term staffing schedules to ensure appropriate coverage.
• Coordinate time-off requests, shift swaps, call-outs, and real-time staffing adjustments based on operational needs and call volume.
• Ensure staff adherence to attendance, punctuality, scheduling, and timekeeping expectations.
• Review and approve employee timecards, ensuring accuracy and timely submission.
• Partner with Human Resources and Payroll to resolve timekeeping or payroll discrepancies.
• Monitor labor utilization, overtime, staffing efficiency, and related operational metrics.
• Support Clinical Support Team Leads in ensuring clinical calls, documentation, and patient interactions meet established compliance, safety, and quality standards.
• Assist with initiatives related to CMS Stars and HEDIS measures, including tracking and improving key performance indicators.
• Oversee and assist staff with obtaining comprehensive and accurate medication histories from patients.
• Support medication reconciliation workflows and collaborate with pharmacists and providers as needed.
• Complete medication histories as necessary to support timely completion of medication reconciliation tasks.
• Partner with the Clinical Services Manager on employee performance reviews, performance concerns, coaching, and employee recognition.
• Ensure all team members comply with HIPAA requirements, clinical protocols, and healthcare call center standards.
• Perform other related duties as assigned.

QUALIFICATIONS

• Associate’s degree in Nursing and LPN licensure required.
• Minimum of 2 years of supervisory experience in a healthcare call center or clinical operations environment.
• Hands-on experience obtaining medication histories.
• Strong knowledge of pharmacology, medications, therapeutic classes, and medication safety.
• Familiarity with CMS Stars and HEDIS quality programs strongly preferred.
• Demonstrated leadership and team-building skills in a virtual or hybrid work environment.
• Excellent organizational, interpersonal, and communication skills.
• Proficiency with electronic health records, medication management systems, and healthcare call center technology.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to run reports and analyze information using Excel formulas.
• Medical Assistant or Pharmacy Technician certification preferred but not required.
• Experience with telephonic call center platforms such as InContact, Five9, or similar systems preferred.
• Willingness to obtain multiple state licenses as needed based on business requirements.
• Ability to fluently read and write in English; bilingual skills are preferred.

Compensation: $75,000–$85,000 annually, depending on experience, qualifications, and internal equity.

WHY WORK FOR US?

Curant Health offers competitive pay, paid holidays, comprehensive benefits, paid time off, and a commitment to work‑life balance.

We also offer paid parental leave, employee recognition programs, advancement opportunities, comprehensive training and development, and employee prescription discounts.

Our Core Values are ICARE: Integrity, Communication, Accountability, Relationships, and Excellence, and we take pride in employees who demonstrate these values every day.

Curant Health is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.