Support Staff Supervisor

Vida Medical Clinics and Support Services

Oshkosh (WI)

On-site

USD 42,000 - 58,000

Full time

10 days ago

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Benefits offered by this job

Paid time off

Parental leave

Job summary

Vida Medical Clinics and Support Services in Oshkosh, WI is seeking a Support Services Supervisor to lead staff, develop programs, and build partnerships to meet client needs while aligning with Vida’s Mission and Statement of Faith.

The role focuses on supervision, program development, client intake, resource management, and daily operations within a faith-based community health setting.

Qualifications

Agreement with corporation’s Statement of Faith and Mission
Policies and procedures compliance
Dependable and able to follow through
Respect confidentiality
Bachelor’s degree or related field or equivalent experience
Proficiency with Microsoft Office including Excel, Word, SharePoint
Excellent oral and written communication
Highly organized with attention to detail
Minimum 1 year supervising volunteers
Strong communication and time management skills
Interest in working with diverse populations and people groups

Responsibilities

Lead Office Staff: mentor team, answer scheduling questions, provide support
Assist with strategic planning and special projects
Develop community partnerships to fill service gaps
Provide direct mentorship to English-speaking clients
Screen and schedule intake appointments for English-speaking clients
Research and manage community resources; maintain Resource Binder
Plan and facilitate client fellowship events
Complete office tasks as assigned by Support Services Manager

Skills

Leadership

Communication

Time management

Attention to detail

Process improvement

Volunteer supervision

Education

Bachelor's degree or related field (HR, social work, psychology)

Tools

Microsoft Office

Job description

Job Title:Support Services Supervisor

Program:Support Services

Supervisor:Support Services Manager

General Summary

The Support Services Supervisor is an experienced human services professional who leads staff, develops programs, and builds community partnerships to meet the needs of our clients. You will play a vital role in ensuring our services align with Vida’s Mission, Vision, and Statement of Faith.

Primary Responsibilities:

Leadership & Mentorship

Supervise Office Staff: Mentor team members, answer scheduling questions, and provide ongoing support
Strategic Planning: Assist Support Services Manager with achieving program goals and completing special projects
Community Outreach: Partner with other organizations to identify and fill gaps in client services

Client Services & Intake

Client Mentorship: Provide direct mentorship to a caseload of English-speaking clients
Intake Management: Screen, schedule, and conduct intake appointments for English-speaking clients
Inquiry Support: Answer program inquiry phone calls and provide excellent customer service

Resource Management

Resource Development: Research and manage community resources to assist clients
Resource Maintenance: Ensure the Community Resources Binder is accurate and up-to-date

Daily Operations & Programming

Event Coordination: Assist with planning and facilitating client fellowship opportunities
Task Execution: Complete various office tasks and projects as assigned by the Support Services Manager

Competencies

Problem Solving:

Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Customer Service:

Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication:

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork/Professionalism:

Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality Management/Quality:

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Organizational Support:

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities.

Qualifications

Expresses full agreement with corporation’s Statement of Faith and Mission Statement
Ability to comply with the policies and procedures of the organization
Dependable, stable, and capable of following through on commitments
Would never refer or advise a woman to have an abortion
Ability to respect confidentiality
Requires a level of knowledge equivalent to a Bachelor’s degree or job-related equivalent experience in human resources, social work, psychology or related service field.
Knowledge of Microsoft Office including Excel, Word and SharePoint
Excellent oral and written communication skills
Highly organized with attention to detail
Drive to continually improve processes
Requires a minimum of 1 yearof work experience supervising volunteers
Great communication skills
Great time management skills
An interest in working with diverse populations and people groups

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.

Benefits: