Hope Program Supervisor

Westminster Theological Seminary; Wilmington (DE); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Generous PTO including a week off for Christmas

Sick days and other holidays

Job summary

A Door of Hope in Wilmington, Delaware is seeking a Hope Program Supervisor to lead and develop the Hope Program. This position involves program leadership, volunteer supervision, and direct client care. The ideal candidate should be compassionate, organized, and possess strong leadership qualities. The role includes recruiting volunteers, providing spiritual guidance, and ensuring day-to-day operations align with the organization’s mission. Compensation ranges from $30,000 to $32,000 annually, with generous time off and potential for flexibility.

Qualifications

• Mature Christian faith and ability to share the gospel.
• Compassion and discernment in crisis settings.
• Experience working with at-risk populations.

Responsibilities

• Lead operations of the Hope Program and Abortion Recovery Assistance Program.
• Recruit, train, and supervise volunteers.
• Provide spiritual care, counseling, and guidance.
• Maintain program resources and ensure compliance with standards.

Skills

Interpersonal communication

Problem-solving

Leadership

Compassion

Education

Bachelor’s or master’s degree in a relevant field

Two years of management experience

Tools

Microsoft Word

CRM software

Job description

MinistryHub is honored to partner with A Door of Hope in their search for a Hope Program Supervisor. Please direct all applications through MinistryHub and any inquiries to [e-mail].

Are you a steady, people-centered leader who can bring structure to a busy program without losing compassion for the individuals you serve?

Do you enjoy developing volunteers—coaching, encouraging, and setting clear expectations so a team can thrive?

Are you motivated by the opportunity to strengthen a ministry program that supports clients through education, mentorship, and practical help?

The Opportunity

A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership, volunteer leadership, and direct client care. You will oversee day-to-day operations of the Hope Program, recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers), ensure excellent documentation and program consistency, and carry a portion of the client load—setting the pace and tone for an effective, compassionate ministry.

This is a key leadership seat for someone who is organized, relationally mature, and able to build healthy systems while keeping people at the center.

Ministry Purpose

This position plays a significant role in achieving the religious mission of the center and, thus, has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and, in doing so, be in an active ministry purpose with the center.

Primary Responsibilities

Program leadership and operational excellence

• Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program
• Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness
• Meet regularly with leadership and key staff to ensure strong communication and aligned client services
• Monitor the Hope Program budget area to ensure spending stays within budget

Volunteer leadership and development

• Recruit, train, schedule, and supervise volunteers connected to the Hope Program
• Oversee Hope Mentors, including scheduling, reviewing written work for accurate charting, and providing routine professional and spiritual guidance/feedback
• Assist with volunteer interviewing, onboarding/orientation, and training seminars
• Build a culture where volunteers feel supported, equipped, and accountable

Client care and ministry

• Carry a portion of the client load and model excellent care for Hope Mentor volunteers
• Provide spiritual care, counseling, guidance, and biblical perspective to clients and families when appropriate
• Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure)
• Support the ministry’s religious mission and encourage spiritual growth among staff, volunteers, clients, and donors

Systems, scheduling, and program resources

• Enter data into the center’s CRM (eKyros) and train staff/volunteers to do the same, in alignment with policy
• Manage access to Brightcourse and vet educational content to ensure alignment with ministry objectives
• Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately
• Keep referral resources current and help evaluate and maintain educational materials and client resources
• Be familiar with CarePortal and submit requests on behalf of clients

Baby Boutique leadership and material support

• Train and guide Baby Boutique volunteers in daily tasks
• Oversee organization and distribution of Baby Boutique items, ensuring fair distribution consistent with program rules
• Coordinate Welcome Baby Baskets
• Ensure baby equipment complies with state laws/safety standards prior to distribution
• Receive material donations and provide receipts when requested

Team contribution and community presence

• Participate in staff meetings, shared prayer/devotions, fundraising events, and appropriate community events that promote the Hope Program
• Serve as part of the Client Services Team when needed (answer phones, make appointments, and share administrative responsibilities)

Reporting Relationships

Reports to: Director of Operations and Executive Director

Qualifications

Mission and faith alignment

• Agrees with and abides by the center’s statement of faith, code of Christian conduct, and Statement of Principle
• Mature Christian faith, regular church attendance, and ability to clearly share the gospel
• Sincere desire to reach and help at-risk women considering abortion; belief in the sanctity of human life from conception through natural death

Professional qualifications

• Dependable, stable, and able to commit to the responsibilities of the position
• Bachelor’s or master’s degree (preferably in a helping field such as social work) or equivalent experienceTwo years of management experience (or equivalent)
• Experience working with at-risk populations; compassion, discernment, and wisdom in crisis settings
• Strong interpersonal communication and problem-solving skills
• Basic comfort with Microsoft Word and data entry; able to work with minimal supervision

Schedule, Compensation, and Time Off

• Schedule: 4 days/week, full-time schedule (32 hours/week)
• Compensation: typically $30,000–$32,000/year depending on experience
• Time off: very generous PTO, including a week off for Christmas, plus sick days and other holidays
• Flexibility: occasional work-from-home flexibility may be possible