Support Staff I - Call Center

Health Solutions West; Grand Junction (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO accrual and generous leave policy

403(b) with 6% company match

Job summary

Health Solutions West is seeking a dedicated Patient Representative to serve as the first point of contact for clients. You will handle telephone inquiries, route calls to appropriate services, and support daily office operations at the Grand Junction, CO location.

In this full-time role, you will maintain courteous communication with clients and partners, safeguard PHI under HIPAA, and collaborate with staff across multiple sites.

Qualifications

• High School diploma or equivalent.
• Three years of office or call center experience preferred.
• Strong computer and customer service skills required.

Responsibilities

• Be the first point of contact for clients calling Health Solutions West.
• Provide navigation for incoming calls to obtain appropriate services.
• Provide consistent, quality customer service to clients and staff across the organization's sites.
• Ensure PHI is handled in accordance with HIPAA regulations.

Skills

Customer service

Organization

Communication

Multitasking

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.Position: Support Staff I- Call CenterLocation: Grand Junction, COBenefits offered to Full-Time Employees:MedicalDentalVisionPaid time off accrual and generous leave policy403(b) benefits with 6% company matchPosition qualifications:High School graduate or equivalent; three (3) years previous office or call center experience preferred; strong computer and customer service skills in a business setting required.Job purpose:As the first point of contact for clients calling Health Solutions West, the Patient Representative provides a broad range of customer services skills that support clients and community partners. Provides navigation for incoming customer calls to obtain appropriate services. Provides consistent, quality customer service to consumers and staff of both the local office and rural offices within the Health Solutions West organization. Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA regulations. Supports all activities essential to efficient, daily office operations.Knowledge, Skill & AbilityWorking knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.Ability to organize and prioritize work assignments with moderate supervision.Ability to make sound decisions in the absence of supervision.Ability to learn through teleconferencing and web-based demonstrations.Must be able to work with co-workers who are not located in the same physical building.Ability to organize and prioritize workload in a sometimes hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.Ability to operate standard office equipment including calculator, copy machine, fax and multi-line telephone.Working Conditions/Physical Demands:Employee must occasionally lift and/or move up to 25 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods of time at a computer. Employee must be able to travel between Health Solutions West sites. May be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental disorders. Possible potential for exposure to communicable disease. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must already be authorized to work in the US; sponsorships not available.