Support Staff / Food Runner - Café Robey

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Spearhead Hospitality, LLC is seeking a server for Café Robey at The Robey in Chicago. The role emphasizes attentive service, leadership in a fast-paced setting, and creating a welcoming atmosphere for guests.

Pay rate is $12.96 per hour plus tips, with opportunities to work opening and closing shifts, including weekends. The position involves knowledge of menus, guest engagement, and accurate cash handling in a team-focused environment.

Qualifications

• 1-4 years of related experience or training.
• Availability to work opening & closing shifts, weekends and holidays.
• Maintain a professional appearance and sense of urgency.
• Ability to read and interpret safety rules, operating instructions and procedures.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Know and explain the menu, bar menu, and beverage list; present items and make recommendations.
• Present menu, answer questions, and suggest food, beverage and service options.
• Monitor service flow, dining times, and adjust to guests' needs.
• Anticipate guest needs, gauge satisfaction, offer suggestions and address concerns promptly.
• Communicate guest orders including any special needs to the kitchen.
• Coordinate food timing and check orders against the original; deliver to tables timely.
• Close guest checks accurately and process payments.
• Set up and breakdown of tables, buffets, and food stations.

Skills

1-4 years

Shift flexibility

Guest service

Safety rules

Public speaking

Job description

***THIS ROLE IS LOCATED at one of our Portfolio locations***

Café Robey at The Robey

2018 W. North Avenue

Chicago, IL 60647

https://www.therobey.com/

We are looking for those who deliver attentive service and strong leadership skills. You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service.

Pay rate:$12.96 per hour plus tips

Duties & Responsibilities:

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations..

Skills:

1. 1-4 years related experience and/or training.
2. Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends and able to work AM/PM shift flexibility
3. Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
4. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
5. Ability to speak effectively before groups of customers or employees of organization

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.

Source: Hospitality Online