Brokedown Palace - Host

Happy Hospitality; Chicago (IL); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

50% dining discounts during shift

25% dining discounts at other locations

Flexible schedules

Medical, Dental and Vision Options

Paid time off – vacation and sick

Free Uniform

Job summary

A leading hospitality provider in Chicago is seeking a dedicated Host to provide exceptional customer service and create welcoming experiences for guests. In this dynamic role, you will greet guests, manage seating, and respond to inquiries and complaints. Ideal candidates will have a high school diploma and the ability to work efficiently in a fast-paced restaurant environment. Competitive hourly compensation ranging from $19 to $22 based on experience, along with various benefits, including dining discounts and paid time off.

Qualifications

• High school diploma or equivalent preferred.
• Ability to provide top notch customer service in a fast‑paced environment.
• A positive attitude and ability work well under pressure with all restaurant staff.
• Does high‑quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point‑of‑sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.

Responsibilities

• Greet guests as they enter with energetic & positive attitude.
• Effectively use OpenTable for reservations.
• Respond to complaints and assist in resolving them.
• Provide guests with menus and answer any initial questions.
• Create and maintain wait list if necessary.
• Seat guests at tables or designated waiting areas.
• Acknowledge guests as they leave.
• Maintain company culture.

Job description

At Brokedown Palace, it’s all about the cold drinks, delicious bar food, and the kind of laid‑back vibes that make you want to stay a while. Whether you’re posted up watching a game or hanging with friends, our cozy sports‑bar keeps it easy and fun. No frills, no fuss, just good people, strong pours, and a place that feels like your spot from the moment you walk in. We’ll be here, come find us.

Brokedown Palace - Wrigleyville - Happy Hospitality
3456 N Clark Street
Chicago, IL 60657

Position Opening: Host

Job Summary

Provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!

Responsibilities

• Greet guests as they enter with energetic & positive attitude
• Create and maintain wait list if necessary
• Effective use of OpenTable
• Provide guests with menus and answer any initial questions
• Seat guests at tables or in designated waiting areas
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Respond to complaints and help resolve them or get a manager involved
• Answer phone calls, take reservations and answer any general inquiries guests may have
• Have a running knowledge of food and beverage menu
• Acknowledge guests as they leave
• Maintain company culture

Other Functions

• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Comply with health and food safety standards
• Restock floor and bathrooms as needed
• Maintain cleanliness in all areas of the host stand including counters, menus, computer, shelves and storage areas

Physical Functions

• Ability to stand and walk a minimum of 8 hours or as needed
• Must be able to exert well‑paced and frequent mobility for periods of up to 8 hours or as needed
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Work in both warm and cool environments
• High levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Qualifications, Education and Behavior

• High school diploma or equivalent preferred
• Ability to provide top notch customer service in a fast‑paced environment
• A positive attitude and ability work well under pressure with all restaurant staff
• Does high‑quality work while unsupervised
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point‑of‑sale system
• Able to work in a busy restaurant environment
• Restaurant experience a plus

Compensation Details

Compensation: $19-22 Hourly (Based on Experience)

Benefits

• Get Paid $ to Refer your Friends*
• 50% dining discounts during shift
• 25% dining discounts at other Happy Hospitality locations
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• Free Uniform (Up to two branded T-Shirts)

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing

Required Skills

• Customer Service
• POS Systems

Department

Front of House

Reports to

General Manager

Status

Variable Hour

FLSA Code

Non‑exempt

Location

Chicago

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.