Support Specialist (Shopify)

Talantir; Stati Uniti; Remoto; USD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work from home

Descrizione del lavoro

Pacific IQ, a Shopify-focused agency, seeks a Junior Solutions Engineer to join our remote team. You will support client projects, troubleshoot Shopify themes and apps, and work under a Senior Solutions Manager.

The role offers mentorship and a path to grow technical depth within our Northern California team, with occasional travel. This position suits someone early in their career who enjoys debugging, learning new apps quickly, and solving problems for wine industry clients.

Competenze

• Experience with Shopify and ability to troubleshoot Shopify and app issues in a structured way.
• Ability to explain technical systems to non-technical teams.
• Desire to develop deep expertise, not just complete tasks.

Mansioni

• Respond to technical support requests and triage issues.
• Investigate Shopify theme, app, and storefront problems and escalate when needed.
• Implement small Shopify changes including theme edits and content updates.
• Support QA for launches, feature releases, and site updates.
• Assist with app installs and troubleshooting (Klaviyo, Rebuy, subscription apps, reviews).
• Write clear internal documentation and collaborate with designers, developers, and strategists.

Conoscenze

Shopify fundamentals

Troubleshooting

Client support

Explain technical systems

Debugging

Learning apps quickly

Wine commerce interest

Communication

Formazione

Recent computer science graduate

Strumenti

Klaviyo

Rebuy

Subscription platforms

Review apps

Descrizione del lavoro

Job post summary

Date posted: 6 March 2026

Pay: $80,000.00-$90,000.00 per year

Role Summary

• Location: Remote, some travel maybe involved a couple times a year.
• Time Commitment: Full time.
• Employment Type: Contractor
• Compensation: $80k - $90k USD per annum based on experience
• Response Expectations: Same business day responses for client support

About Pacific IQ

Pacific IQ is a boutique Shopify focused agency built around strategy, design, development, and growth for ambitious merchants. We are relentlessly focused on outcomes. Revenue growth, operational efficiency, and profitability are the metrics that matter.

We are not a volume driven agency chasing billable hours. We build long term partnerships and treat our clients’ businesses like our own.

About the Role

We are hiring a Junior Solutions Engineer who is early in their career but already confident with Shopify fundamentals, technical troubleshooting, and client support.

You will help maintain exceptional service standards, support our delivery team, and independently own smaller technical requests from start to finish.

This role suits someone who enjoys debugging, learning new apps quickly, and becoming the person others rely on to solve problems.

It is especially well suited to someone connected to the wine industry who wants to move into a more technical, solutions driven path with structured mentorship, or a recent computer science graduate with a genuine interest in Shopify and wine commerce.

You will work directly under our Senior Solutions Manager and grow into increasing responsibility over time. This position is designed to build long term technical depth within our Northern California team.

You’ll Thrive If You

• Experience within Shopify and be able to troubleshoot Shopify and app issues in a structured, methodical way
• Enjoy explaining technical systems to non technical teams
• Want to develop deep expertise, not just complete assigned tasks
• Care about long term relationships rather than clearing tickets

What You’ll Do

• Respond to technical support requests and triage incoming issues
• Investigate Shopify theme, app, and storefront problems, escalating when appropriate
• Implement small Shopify changes including theme edits, settings updates, content adjustments, and basic Liquid tweaks
• Support QA for launches, feature releases, and site updates
• Assist with app installs, configuration, and troubleshooting, including tools such as Klaviyo, Rebuy, subscription platforms, and review apps
• Write clear internal documentation so work is easy to follow and reference
• Collaborate closely with designers, developers, and strategists to keep projects moving

What Success Looks Like

• Client issues are acknowledged quickly and progress smoothly
• You can clearly distinguish between theme, app, and data related issues
• Small fixes are delivered confidently, and larger issues are escalated with clear, useful context
• Your ClickUp tickets are organized, thorough, and actionable
• You become a dependable extension of the delivery team

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Work from home

Work Location: Remote