Support Specialist - Meals on Wheels

Voluntary Action Center of Northern Illinois; Peru (IL); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holidays & bereavement leave

EAP

Growth opportunities

Team culture

Descripción de la vacante

Voluntary Action Center of Northern Illinois is seeking a compassionate Support Specialist for the Meals on Wheels team in Peru, IL. This full-time role runs 7:00 a.m.

to 4:00 p.m., Monday through Friday, handling client intake, reassessments, wait-list management, volunteer support, and daily nutrition program needs. You will support seniors and community members by coordinating services, managing documentation, and assisting with congregate meal operations.

Formación

• Associate degree in human services or related field preferred.
• Two+ years of related social service/nonprofit experience preferred.
• Strong customer service, communication, organization and computer skills.
• Ability to handle confidential information with discretion.
• Valid Illinois driver’s license and reliable transportation.
• Illinois Food Manager Certification or ability to obtain within 30 days of hire.

Responsabilidades

• Manage Meals on Wheels wait list and intake processes.
• Assist clients in connecting with programs, resources, and services.
• Support meal operations, counts, volunteer needs, donations, and activities.
• Maintain Time and Temperature Logs and other required documentation.
• Assist with reports, surveys, filing, phones, and Nutrition team support.

Conocimientos

Customer service

Communication

Organization

Computer skills

Discretion with confidential info

Driver's license

Lifting up to 30 pounds

Educación

Associate degree in human services or related field

Illinois Food Manager Certification or ability to obtain within 30 days

Descripción del empleo

Description

Support your community while doing work that matters. Voluntary Action Center of Northern Illinois is seeking a compassionate and organized Support Specialist to join our Meals on Wheels team in Peru, IL. This full-time, Monday through Friday position works 7:00 a.m. to 4:00 p.m. and supports seniors and individuals in our communities through client intake and reassessments, wait list management, volunteer support, congregate meal programming, and other daily nutrition program needs.

At VAC, our work helps people remain independent, connected, and supported in the communities they call home. If you are looking for meaningful work with a mission-driven team, we would love to hear from you.

What You’ll Do

• Manage the Meals on Wheels wait list, including phone intakes, in-home assessments, reassessments, client files, and database updates.
• Help clients connect with available programs, resources, and services.
• Support Meals on Wheels and congregate meal operations, including meal counts, volunteer needs, donation slips, participant activities, and occasional meal service support.
• Maintain Time and Temperature Logs and other required documentation.
• Assist with reports, surveys, filing, phones, and general Nutrition team support.

Why Join VAC?

• Purpose-driven work; see the impact of what you do every day
• Generous paid time off
• Paid holidays & bereavement leave
• Employee Assistance Program (EAP)
• Opportunities for growth and development
• A supportive and mission-focused team culture

Requirements

• Associate degree in human services or a related field preferred.
• Two or more years of related social service, nonprofit, community-based, or nutrition program experience preferred.
• Strong customer service, communication, organization, and computer skills.
• Ability to handle confidential information with discretion.
• Valid Illinois driver’s license, acceptable driving record, and reliable transportation.
• Illinois Food Manager Certification or ability to obtain within 30 days of hire.
• Ability to travel locally and work occasional evenings or weekends as needed.
• Comfortable visiting client homes and occasionally lifting up to 30 pounds.

Physical Requirements

Primarily office-based with occasional driving and backup support in congregate dining and kitchen areas. Requires standing, walking, bending, reaching, and occasional lifting or moving up to 30 pounds.

Voluntary Action Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, marital status, veteran or military status or any other status protected by law.