Support Specialist II

HMSA; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

HMSA in Honolulu, HI seeks an Operations Support Associate to manage diverse service requests, equipment support, and facility coordination. The role emphasizes accurate documentation, timely delivery of services, and collaboration with internal teams to maintain high service standards.

The position requires strong organization, communication, and a proactive approach to process improvements, ensuring efficient operations and reliable asset management within a healthcare environment.

Qualifications

• Provide high-quality customer service by handling requests accurately and timely.
• Coordinate inventory and assets to ensure availability and accuracy across sites.
• Support process improvement initiatives to enhance efficiency, quality, and safety.

Responsibilities

• Fill service requests across operations including AV loans, setup, and support.
• Coordinate facility services, delivery, and scheduling of meetings and events.
• Track inventory, assets, records, and disposition per procedures and audits.
• Assist in vendor coordination and procurement support for services and supplies.
• Support improvement projects and document standard operating procedures.

Skills

Customer service

Inventory management

Vendor coordination

Communication

Tools

MS Office

Inventory software

Job description

1. Fill customer requests for services across a variety of operational support functions, including:
   • Audio/visual equipment loans, setup, and support.
   • Confidential document recycling and secure disposal services.
   • Facilities management support and coordination.
   • Internal pickup and delivery services.
   • Inventory tracking, management, and replenishment.
   • Meeting room scheduling, setup, and management.
   • Modular furniture space reconfiguration, installation, and construction
   • Purchasing support, including procurement and order fulfillment.
   • Records and archive box management, storage, retrieval, and disposition.
   • Special events planning, setup, logistics, and operational support.
   • Vehicle fleet management, maintenance, coordination, and utilization tracking.
   • Vendor receiving, inspection, and coordination of incoming deliveries.
   • Provide timely and professional customer service by completing requests accurately and in accordance with established procedures and service standards.
   • Coordinate with internal departments, vendors, and stakeholders to ensure efficient delivery of services and resolution of customer needs.
   • Maintain accurate records and documentation related to service requests, inventory, assets, and operational activities.
   • Perform all assigned duties with a high level of professionalism, integrity, and attention to detail.
   • Set a positive example for team members through strong work ethic, productivity, quality, and attitude.
   • Service, maintain, troubleshoot, and repair equipment in accordance with manufacturer specifications and company standards.
   • Adhere to established workflows, processes, and procedures to ensure work is completed accurately, efficiently, and cost-effective while meeting company requirements and deadlines.
   • Utilize approved forms, systems, and tools to maintain accurate documentation in support of operational, retention, regulatory, and audit requirements.
   • Maintain an organized work environment, including equipment, tools, and records, to ensure continuity of operations and enable team members to provide assistance when needed.
   • Promote teamwork and operational efficiency through effective communication, collaboration, and knowledge sharing.
2. Assist with Improvement Projects
   • Support continuous improvement initiatives by implementing recommended operational enhancements and best practices.
   • Evaluate and provide feedback on the effectiveness and efficiency of new processes, procedures, and workflow improvements.
   • Collaborate with team members and management to support project planning, execution, and task management activities.
   • Communicate project updates, challenges, and recommendations in a clear and timely manner.
   • Identify opportunities for process improvements that enhance productivity, quality, safety, and operational efficiency.
   • Assist in the development, documentation, and implementation of process improvement strategies and standard operating procedures.
   • Contribute to continuous improvement initiatives by sharing knowledge and process improvement ideas.
3. Other duties as assigned, including but not limited to: Perform other duties and responsibilities as assigned in support of departmental and organizational objectives