Support Specialist I

County of Mason (WA); Washington; On-site; USD 42,000 - 52,000; Full time

Job summary

The Mason County Sheriff’s Office is hiring a Support Specialist I to provide specialized administrative support in a law enforcement environment. You will assist the public, law enforcement, and court staff, processing records and handling inquiries while working under supervision.

Responsibilities include entering, validating, and correcting information in various systems, managing confidential documents, and supporting divisional leadership.

Qualifications

• High school diploma or GED is required.
• Must be at least 21 years of age at time of appointment.
• U.S. citizen or lawful permanent resident and able to speak, read, and write English.
• Background investigation including polygraph and behavioral assessments required.
• One year of office support experience, preferably in law enforcement, court, or legal office.

Responsibilities

• Provide administrative support in a law enforcement agency.
• Assist the public, law enforcement, and court employees; handle inquiries by phone, mail, fax, and in person.

Skills

Learn Sheriff’s Office software

Communicate effectively

Multitask

Handle confidential information

Education

High school diploma or GED

Tools

Office software

Jail systems

State and federal reporting systems

Job description

This recruitment is being conducted to establish a Civil Service eligibility list for the position of Support Specialist I. Candidates who successfully complete the recruitment and examination process may be placed on the eligibility list and may be considered for appointment as vacancies occur, in accordance with Mason County Civil Service rules and applicable procedures. Placement on the eligibility list does not guarantee employment or appointment.

Position description

Provides a variety of specialized administrative support services in a law enforcement agency under general supervision. Provides assistance to the public, law enforcement, and court employees and performs various office support work in person, over the phone, and through written correspondence.

Work involves a variety of support services tasks providing timely, reliable, and accurate information; processing a variety of records, court documents, and other paperwork; entering, validating, and correcting information in various computer systems.

This class specification reflects the general concept and intent of the classification and should not be construed as a detailed statement of all the work requirements that may be inherent in a position.

Responsible for independently accomplishing daily objectives of a specialized enforcement or compliance support function.

Interact with Mason County Sheriff’s Office employees, correction officers, law enforcement agencies, court officials, prosecutor’s office, and the public on issues in assigned duty areas.

Review and processes time sensitive legal documents from criminal justice, social services, professional organizations, citizens, and public disclosure requests to ensure accuracy, completeness, and legal compliance with federal and state laws and sheriff’s office policy.

Initiate legal documents as needed. Clarify, and provide guidance on Revised Codes of Washington, various types of court orders, subpoenas, affidavits and other legal documents to assist officer(s) in the field in determining proper legal course of action.

Answer inquiries and receive requests for service from citizens and staff by phone, mail, fax, and in person. Provide information and instructions or makes contacts and referrals to persons and organizations.

Process permits and legal documents as needed, which may include various types of court orders, subpoenas, affidavits, warrants and other legal documents and may include cash handling.

Administrative support to the Sheriff, his Command Staff and other leadership as needed. Regular, reliable and punctual attendance.

This position may at times may experience highly stressful situations in the process of resolving problems under strict deadlines.

This position is expected to function with considerable independence and have latitude in exercising independent judgment within the framework of existing policies and procedures. Work is reviewed periodically for adequacy and accuracy of records, reports and functions.

The Support Specialist I works with a variety of complex software and legal systems on a daily basis including multiple Mason County systems, jail systems, and state and federal reporting systems. The Support Specialist 1 class is distinguished from the Support Specialist 2 & 3 classifications by their emphasis on learning and becoming proficient in the various tasks and functions of the position to which they are assigned. Support Specialist I’s will generally work under closer supervision with less independence until proficiency is acquired.

Knowledge of

• General office practices and procedures.
• Computers and other office equipment.
• Sheriff’s Officerelateddocuments, proceduresandterminology.
• Basic mathematical concepts.

Ability to

• LearnSheriff’sOfficesoftwaretosuccessfullyperformtheessentialjobfunctionsoftheposition.
• Followoral andwritteninstructions.
• Handle sensitive information witha high degreeofconfidentiality,
• Deal with difficult and potentially volatile persons ina professional andcalmmanner,
• Establish and maintain effective working relationships with co-workers, supervisors, Public Officials and thepublic.
• Keyboard accurately andquickly.
• Communicate effectively both orallyandin writing, withindividualsandgroups regarding complexor sensitive issuesorregulations
• Setup and maintaina varietyoffiles.
• Sit or standfor long periodsoftime.
• Multitaskatahighlevelwhileperformingtheessentialfunctionsofthejob.
• Work under pressureandmeetdeadlines.
• Operatestandardoffice machinesandequipment.
• Maintain the confidentialityof sensitiveandconfidentialinformation.
• Physical ability to perform the essential functions of the job.

• Must be at least 21 years of age at time ofappointment.
• PursuanttoRCW 41.14.100,mustbeaUScitizenoralawfulpermanentresidentandbe able to speak, read, and write the Englishlanguage.
• Must possess a high school diploma orGED.
• Acceptable score on Civil Service skills examinations
• One year of office support experience, preferably in a law enforcement, court, or legal office.

Please view the Mason County Sheriff's Office Employment Standards for requirements.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

Required to pass a background investigation, which includes a polygraph exam and behavioral assessments.

If you drive to and from work and/or for any work related matter you must possess a valid Washington State Driver’s License and vehicle insurance or request and approved reasonable accommodation.

Working Conditions

Work is generally performed indoors in an office environment, both in the Sheriff’s Office and the corrections facility. Lifting may be required, usually not in excess of 50 pounds. May be required to deliver items and operate county vehicles. Duties may include interaction with individuals who may be hostile or angry.