Support Specialist (Fully Remote)

NMI; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. We are seeking a customer-focused support specialist to help live customers via tickets and phone, while onboarding new clients and training them on our software.

In this role you will create and maintain knowledge base content, support internal teams, and collaborate with acquirers on compliance, contributing to projects that improve the overall customer experience.

Qualifications

• Customer-focused with strong IT knowledge and problem-solving skills.
• Proactive, organized, and able to work independently.

Responsibilities

• Provide support to live customers via tickets and phone.
• Onboard new customers and train them on our software.
• Create and update knowledge base and internal documentation.
• Support internal teams and work with acquirers on compliance.
• Contribute to projects improving customer experience.

Job description

• Provide support to live customers via tickets and phone.
• Onboard new customers and train them on our software.

What You'll Do:

• Create and update knowledge base and internal documentation.
• Support internal teams and work with acquirers on compliance.
• Contribute to projects improving customer experience.

Who You Are:

• Customer-focused with strong IT knowledge and problem-solving skills.
• Proactive, organized, and able to work independently.

NMI

NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.