Support Specialist- Full Time- Outpatient

UCLA Health and David Geffen School of Medicine; Indianapolis (IN); On-site; USD 38,000 - 50,000; Full time

Job summary

Eskenazi Health seeks a Support Specialist to provide skills training and crisis interventions for clients in outpatient settings, aligning with the Recovery Model and directed by the treatment team.

Qualifications include a High School Diploma or GED with two years of behavioral health experience; an Associate’s or bachelor’s degree may substitute. A valid Indiana driver’s license is required.

Qualifications

• High School Diploma or GED plus two years of experience in behavioral health (or higher degree substituted for experience).
• Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements.
• Basic knowledge of behavioral health, substance use disorders, and medical terminology.

Responsibilities

• Provide skills training and development to clients in group and individual settings.
• Provide crisis management and emergency interventions.
• Report to treatment team with updates on client progress and barriers to success.
• Maintain a safe environment and accurate documentation according to treatment plans and billing procedures.
• May provide transportation in company vehicles or personal vehicle as directed.

Skills

Basic computer skills

Crisis intervention skills

Strong interpersonal skills

Education

High School Diploma or GED

Associate’s degree or bachelor’s degree in human services may substitute for experience

Job description

Support Specialist- Full Time- Outpatient

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

Hear from our team! Employee Q&A

We asked Christia , Chief Human Resources Officer:

Q

Why Eskenazi Health?

Hear from our team! Employee Q&A

Date: Aug 7, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division: Eskenazi Health

Sub-Division: SEMHC

Req ID: 26167

Schedule: Full Time

Shift: Varied

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The Support Specialist provides skills training and development to clients as required by medical necessity outlined in the person-centered treatment plan. This position also provides crisis management and emergency interventions including but not limited to CPR and CPI interventions, as well as provides quality case management as required by medical necessity and directed by the treatment team.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
• Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
• Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
• Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need
• Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
• Establishes and maintains a safe environment at all times through on-going assessment of service environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
• Meets agency requirements for continuing education
• May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle

Job Requirements

• High School Diploma or GED plus two years of experience in behavioral health; or
• Associate’s degree or bachelor’s degree in human services may substitute for experience
• Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements

Knowledge, Skills & Abilities

Knowledge

• Basic knowledge of behavioral health
• Basic knowledge of substance use disorders and/or co-occurring disorders
• Basic knowledge of medical terminology
• Advanced knowledge of client rights and responsibilities

Skills

• Basic computer skills
• Crisis intervention skills
• Strong interpersonal skills

Abilities

• Ability to teach a skill based upon person-centered learning needs and learning styles
• Ability to be both clear and concise in written and verbal communications
• Ability to work cooperatively in a multidisciplinary team
• Ability to think critically and problem-solve efficiently
• Ability to provide hands-on client care
• Ability to perform safety interventions including physical safety interventions
• Ability to lift a minimum of 50 lbs
• Must meet all population-specific competencies for role and service area

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.