Support Specialist

Concentrix Corporation; Seattle (WA); On-site; USD 55,000 - 70,000; Full time

Job summary

Apply-USA is seeking a motivated Support Specialist in Seattle to join our Customer Service team. You will handle documentation, assist in process improvements, and collaborate with colleagues to meet shared goals.

The role requires 3+ years in a Support Specialist role or similar, and working knowledge of active listening, multitasking, and ticketing systems. Reliability and teamwork are essential to succeed.

Qualifications

• 3+ years of experience in a Support Specialist role or similar.
• Working knowledge of Active Listening, Multi-tasking, Ticketing Systems.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Maintaining accurate records and documentation as required.
• Supporting process improvements where opportunities are identified.
• Collaborating with colleagues across the Customer Service team to meet shared goals.

Skills

Active Listening

Multi-tasking

Ticketing Systems

Job description

We're looking for a Support Specialist who meets the following requirements:

• 3+ years of experience in a Support Specialist role or similar.
• Working knowledge of Active Listening, Multi-tasking, Ticketing Systems.
• Reliable and punctual, with a strong work ethic.
• Comfortable working as part of a team as well as independently.

As Support Specialist, your day-to-day responsibilities will include:

• Maintaining accurate records and documentation as required.
• Supporting process improvements where opportunities are identified.
• Collaborating with colleagues across the Customer Service team to meet shared goals.